KIX vs UniDesk
KIX
kixdesk.comUniDesk
myunidesk.orgSide by side
| Figure | KIX | UniDesk |
|---|---|---|
| Price from | €33/mo | $249/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | Yes | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | — | Yes |
| Linux | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 5 | 4 |
| Spec score · IT Help Desk Software | 9.1 (#9) | 8.6 (#23) |
| Asset management | KIX includes an asset database/CMDB and supports linking service work to devices and configuration items. | Assets tracks devices, peripherals and software seats from purchase through retirement, with ownership, warranty and lifecycle history. |
| Integrations | Official Connect modules integrate KIX with opsi, baramundi, Deskcenter, external databases and JSON web services. | The asset management page says UniDesk syncs with Jamf, Microsoft Intune, Kandji, Okta, Google Workspace, and more than 80 other systems. |
| Product | KIX is open-source service management software for ITSM, enterprise service management, and technical customer support. | UniDesk combines helpdesk ticketing, asset inventory, remote device management, and AI agents in one workspace. |
| Rating on Apple App Store | 5.0 out of 5 from 2 ratings | No rating summary because the listing says it has not received enough ratings or reviews |
| Security | KIX Pro supports LDAP/AD synchronization, OpenID Connect and Kerberos single sign-on, S/MIME, and multifactor authentication; these are listed as unavailable in Start. | The product states SOC 2 Type II certification, AES-256 encryption at rest and TLS 1.3 encryption in transit. |
| Self-hosting | KIX can be deployed on-premises or consumed as cloud software, with Docker Compose environments supplied for in-house use. | UniDesk Node is a customer-owned Linux-based appliance running the application, database, local accounts and files on the customer network. |
| Trial | The maker offers a no-obligation trial with full access for 30 days. | The ticketing page advertises a 14-day free trial with no charge today. |
Plans
KIX
- KIX StartFree
- KIX Pro Business Cloud€33 a month
- KIX Pro Business On-Prem€3,690, paid once
- KIX Pro Enterprise CloudPriced on request
- KIX Pro Enterprise On-PremPriced on request
UniDesk
- Starter$249 a month
- Growth$449 a month
- Scale$799 a month
- Done for You Launch$7,500, paid once
In their own words
KIX
KIX is open-source service management software for ITSM, enterprise service management, and technical customer support. Its stated uses include help desks, customer support, and field service management. Teams can manage tickets in list or Kanban views and keep searchable internal and external communications with them. Asset management links assets to related tickets and service level agreements, with integrations for inventory tools including baramundi and opsi. KIX provides a REST API, and external tools and data can connect through add-ons, web services, and database access. The software is offered for cloud and on-premises use. Regular single-instance operation requires a Debian- or Ubuntu-based Linux host with AMD64 architecture. The free KIX Start edition has limited functionality and no support or maintenance. KIX Pro Business Cloud starts at €33 a month per agent; Pro Business On-Prem starts at 3690.00 EUR once for packages of 10–250 agents. Enterprise plan prices are available on request. A 30-day trial provides full access, and the maker offers implementation, training, technical help, and user support.
UniDesk
UniDesk combines helpdesk ticketing, asset inventory, remote device management, and AI agents in a workspace for internal IT teams and managed service providers supporting multiple client companies. Tickets can arrive through Slack, email, Microsoft Teams, a web portal, REST API, or webhooks; voice and phone intake are marked beta. AI can classify tickets, add device context, suggest routing, draft replies, and run supported admin actions. Autonomous sending and resolution are off until enabled. UniDesk searches approved company knowledge, prioritizes applicable published runbooks, and can guide requesters through eligible low-risk steps when enabled. Asset management syncs with Jamf, Microsoft Intune, Kandji, Okta, Google Workspace, and more than 80 other systems. The product lists Android, iOS, Linux, macOS, web, and Windows, as well as an API. UniDesk states SOC 2 Type II, AES-256 encryption at rest, TLS 1.3 in transit, and automatic PII redaction before LLM calls. EU data residency is available on Business and Enterprise plans. Monthly plans are Starter at 249.00 USD, Growth at 449.00 USD, and Scale at 799.00 USD. A 14-day free trial is listed.