Alloy Navigator From $19/mo 9.3 Visit UniDesk
myunidesk.org
What it is
UniDesk combines helpdesk ticketing, asset inventory, remote device management, and AI agents in a workspace for internal IT teams and managed service providers supporting multiple client companies. Tickets can arrive through Slack, email, Microsoft Teams, a web portal, REST API, or webhooks; voice and phone intake are marked beta. AI can classify tickets, add device context, suggest routing, draft replies, and run supported admin actions. Autonomous sending and resolution are off until enabled. UniDesk searches approved company knowledge, prioritizes applicable published runbooks, and can guide requesters through eligible low-risk steps when enabled. Asset management syncs with Jamf, Microsoft Intune, Kandji, Okta, Google Workspace, and more than 80 other systems. The product lists Android, iOS, Linux, macOS, web, and Windows, as well as an API. UniDesk states SOC 2 Type II, AES-256 encryption at rest, TLS 1.3 in transit, and automatic PII redaction before LLM calls. EU data residency is available on Business and Enterprise plans. Monthly plans are Starter at 249.00 USD, Growth at 449.00 USD, and Scale at 799.00 USD. A 14-day free trial is listed.
Spec sheet
- What it does
- UniDesk combines helpdesk ticketing, asset inventory, remote device management and AI agents in one workspace for internal IT teams and managed service providers.Read 21 Oct 2026 · myunidesk.org
- Product
- UniDesk combines helpdesk ticketing, asset inventory, remote device management, and AI agents in one workspace.Read 11 Oct 2026 · myunidesk.org
- Intended users
- The product is described as being for internal IT teams and managed service providers supporting multiple client companies.Read 11 Oct 2026 · myunidesk.org
- Trial
- The ticketing page advertises a 14-day free trial with no charge today.Read 11 Oct 2026 · myunidesk.org
- Integrations
- The asset management page says UniDesk syncs with Jamf, Microsoft Intune, Kandji, Okta, Google Workspace, and more than 80 other systems.Read 11 Oct 2026 · myunidesk.org
- Security
- The product states SOC 2 Type II certification, AES-256 encryption at rest and TLS 1.3 encryption in transit.Read 21 Oct 2026 · myunidesk.org
- Admin actions
- The ticketing workflow can run actions such as password resets, certificate pushes, account unlocking and seat deprovisioning with an audit trail.Read 21 Oct 2026 · myunidesk.org
- AI privacy
- The ticketing page says customer data is not used to train shared models and that personally identifiable information is redacted before LLM calls.Read 21 Oct 2026 · myunidesk.org
- AI ticket handling
- The AI can classify tickets, attach device context, suggest routing, draft replies, and run supported admin actions; autonomous sending and resolution are off until enabled.Read 11 Oct 2026 · myunidesk.org
- AI ticketing
- Its agent classifies ticket category, priority and intent, attaches device context, routes requests and drafts replies for human review.Read 21 Oct 2026 · myunidesk.org
- API and extensibility
- REST API and webhooks are public intake options for monitoring alerts, Datadog, Sentry and custom systems, while the site does not publish SDKs or detailed API documentation.Read 21 Oct 2026 · myunidesk.org
- Apple app capabilities
- The iPhone listing describes ticket response, SLA tracking, asset inventory, barcode and QR scanning, ownership history and AI-assisted support.Read 21 Oct 2026 · apps.apple.com
- Apple app publisher
- The App Store listing identifies Sean Scott as developer and shows copyright UniDesk Inc. 2026.Read 21 Oct 2026 · apps.apple.com
- Asset integrations
- The asset service names Jamf, Microsoft Intune, Kandji, Okta, Google Workspace and roughly 80 other systems as data sources.Read 21 Oct 2026 · myunidesk.org
- Asset management
- Assets tracks devices, peripherals and software seats from purchase through retirement, with ownership, warranty and lifecycle history.Read 21 Oct 2026 · myunidesk.org
- Encryption and residency
- The asset management page states customer data is encrypted at rest with AES-256 and in transit with TLS 1.3; the ticketing page says EU data residency is available on Business and Enterprise plans.Read 11 Oct 2026 · myunidesk.org
- EU residency
- EU data residency is offered on Business and Enterprise plans.Read 21 Oct 2026 · myunidesk.org
- Implementation limitation
- Custom code, unsupported integrations, extra migration sources, data cleanup and major process redesign require separate quotes.Read 21 Oct 2026 · myunidesk.org
- Implementation service
- The Done for You service includes workspace configuration, one-source migration, up to three supported integrations, two training sessions and 30 days of remote support.Read 21 Oct 2026 · myunidesk.org
- Knowledge and runbooks
- UniDesk searches approved company knowledge using keyword and semantic matching, prioritizes applicable published runbooks, and can guide requesters through eligible low-risk steps when enabled.Read 11 Oct 2026 · myunidesk.org
- Knowledge retrieval
- UniDesk uses retrieval-augmented generation with keyword and semantic search over approved documents, structured knowledge and published runbooks.Read 21 Oct 2026 · myunidesk.org
- Limit: layering complexity
- TrustRadius reviewers of the discontinued product reported application compatibility problems, limits on layer combinations and extra work when layers were tied to different operating-system images.Read 21 Oct 2026 · trustradius.com
- Limit: training and onboarding
- A TrustRadius reviewer of the discontinued product wanted more hands-on implementation support and formal training for new users.Read 21 Oct 2026 · trustradius.com
- Maker identity
- The official website brands the product and copyright as UniDesk; it does not state a legal company name, headquarters or founding year.Read 21 Oct 2026 · myunidesk.org
- Mobile access
- The product says users can continue conversations, inspect assets and advance requests from a phone using the same workspace.Read 21 Oct 2026 · myunidesk.org
- Mobile use
- The homepage says users can continue conversations, check assets, and move requests forward from their phone using the same workspace.Read 11 Oct 2026 · myunidesk.org
- MSP support
- UniDesk supports multiple company workspaces so managed service providers can separate client context while operating from one console.Read 21 Oct 2026 · myunidesk.org
- Node hardware
- The Node page specifies 512 GB SSD storage, 8 GB LPDDR5 memory and NVIDIA Jetson Orin Nano Super hardware in the current prototype.Read 21 Oct 2026 · myunidesk.org
- Node pricing model
- Node software is included with a one-time hardware purchase and has no required monthly software fee; hardware pricing is available on request.Read 21 Oct 2026 · myunidesk.org
- Nonprofit offer
- Qualifying nonprofits receive the full Growth plan free forever after approval, including AI agents, ticketing, asset management and custom workflows.Read 21 Oct 2026 · myunidesk.org
- Plan limits
- The homepage says every listed subscription plan includes unlimited admins and staff, with plan-specific AI action and asset capacities.Read 11 Oct 2026 · myunidesk.org
- Praise: ease of use
- TrustRadius reviewers of the discontinued Unidesk product repeatedly praised simple application-layer creation, an easy administrator console and responsive support.Read 21 Oct 2026 · trustradius.com
- Rating on Apple App Store
- No rating summary because the listing says it has not received enough ratings or reviewsRead 21 Oct 2026 · apps.apple.com
- Rating on G2
- 0.0 out of 5 from 0 reviewsRead 21 Oct 2026 · g2.com
- Rating on TrustRadius
- 5.7 out of 10 from 13 reviewsRead 21 Oct 2026 · trustradius.com
- RMM
- UniDesk RMM includes endpoint monitoring, patching, remote desktop and runbook-based remediation through a lightweight agent.Read 21 Oct 2026 · myunidesk.org
- RMM operating systems
- The RMM agent page lists Windows 10/11 and Server 2016+, macOS 12 or later on Intel and Apple silicon, and major Linux distributions including Ubuntu, Debian, RHEL and Rocky.Read 21 Oct 2026 · myunidesk.org
- RMM safeguards
- Runbooks use short-lived scoped credentials, require signed scripts, support approval gates and log sessions, file transfers and script runs to tickets.Read 21 Oct 2026 · myunidesk.org
- RMM scripting
- Administrators can import and version PowerShell, Bash, Python and Zsh scripts with parameters, timeouts, exit codes and rollback steps.Read 21 Oct 2026 · myunidesk.org
- Self-hosting
- UniDesk Node is a customer-owned Linux-based appliance running the application, database, local accounts and files on the customer network.Read 21 Oct 2026 · myunidesk.org
- Support and setup
- UniDesk offers guided setup, optional Guided Launch specialist sessions, and an optional Done for You service that includes workspace preparation, migration help, and team training.Read 11 Oct 2026 · myunidesk.org
- Ticket channels
- Ticket intake supports Slack, email, Microsoft Teams, a web portal, REST API and webhooks; voice intake is marked beta.Read 21 Oct 2026 · myunidesk.org
- Workflow automation
- The platform provides triggers, conditions, actions and approvals for repeatable IT processes.Read 21 Oct 2026 · myunidesk.org
Plans and prices
Starter $249 a month Billed monthly 300 AI actions / mo · 150 assets · Knowledge base · Unlimited admins & staff Read 21 Oct 2026 · myunidesk.org
Growth $449 a month Billed monthly 1,500 AI actions / mo · 600 assets · Custom reports · Custom workflows · Unlimited admins & staff Read 21 Oct 2026 · myunidesk.org
Scale $799 a month Billed monthly 5,000 AI actions / mo · 2,000 assets · Advanced workflow builder · Gamification · Unlimited admins & staff Read 21 Oct 2026 · myunidesk.org
Done for You Launch $7,500, paid once One workspace · One migration source · Up to 3 integrations · 30 days of support Read 21 Oct 2026 · myunidesk.org
Strong points and limits
Strong points
- Tickets can enter through six listed channels.
- AI can classify tickets and draft replies.
- Asset management syncs with more than 80 systems.
- Unlimited admins and staff are included in listed plans.
- A 14-day free trial is listed.
Limits
- Voice and phone intake are marked beta.
- Autonomous sending and resolution are off until enabled.
- Starter includes 300 AI actions per month.
- EU data residency is limited to Business and Enterprise.
Who it suits
UniDesk is aimed at internal IT teams and managed service providers handling support for multiple client companies. It may suit teams that want ticketing, device inventory, remote management, and AI tools in one workspace.
Verdict
UniDesk spans service desk and device-management work, with controls around AI actions and remote management. Review the plan-specific AI action and asset capacities alongside the monthly prices.
Where Specifiction places it
- IT Help Desk Software#23 of 498.6
