Alloy Navigator vs UniDesk
Alloy Navigator
alloysoftware.comUniDesk
myunidesk.orgSide by side
| Figure | Alloy Navigator | UniDesk |
|---|---|---|
| Price from | $19/mo | $249/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 3 | 4 |
| Spec score · IT Help Desk Software | 9.3 (#1) | 8.6 (#23) |
| Asset management | Navigator tracks physical and digital assets, maintenance, subscriptions, lifecycle status, warranties, contracts and vendors. | Assets tracks devices, peripherals and software seats from purchase through retirement, with ownership, warranty and lifecycle history. |
| Integrations | The integrations catalog includes native and REST-API connections such as AWS, Azure, AnyDesk, Apple Calendar, Asana, BambooHR, Confluence, Dell and Dropbox. | The asset management page says UniDesk syncs with Jamf, Microsoft Intune, Kandji, Okta, Google Workspace, and more than 80 other systems. |
| Intended users | The Explorer plan is for up to 3 technicians; Express and Enterprise are listed for teams with 4 or more technicians, with unlimited requesters on each plan. | The product is described as being for internal IT teams and managed service providers supporting multiple client companies. |
| Rating on Apple App Store | 5.0 out of 5 from 1 rating. | No rating summary because the listing says it has not received enough ratings or reviews |
| Rating on G2 | 4.8 out of 5 from 100 reviews. | 0.0 out of 5 from 0 reviews |
| Security | The pricing page says its data center uses measures including camera monitoring, SSL encryption, and electronic intrusion detection, and offers on-premises hosting for security concerns. | The product states SOC 2 Type II certification, AES-256 encryption at rest and TLS 1.3 encryption in transit. |
| What it does | Alloy Navigator is an ITIL-based IT service-management and IT asset-management platform covering incident, problem, change, knowledge, organization and contact management. | UniDesk combines helpdesk ticketing, asset inventory, remote device management and AI agents in one workspace for internal IT teams and managed service providers. |
| Workflow automation | The product includes ready-made workflows for incidents, changes, problems, service requests, knowledge publishing and employee onboarding, plus custom workflow components. | The platform provides triggers, conditions, actions and approvals for repeatable IT processes. |
Plans
Alloy Navigator
- Alloy Navigator Explorer$19 a month
- Alloy Navigator Express$49 a month
- Alloy Navigator Enterprise$89 a month
UniDesk
- Starter$249 a month
- Growth$449 a month
- Scale$799 a month
- Done for You Launch$7,500, paid once
In their own words
Alloy Navigator
Alloy Navigator is an IT service management solution for incident, change, and problem workflows, service requests, and IT asset management. It includes ITIL processes and configurable workflow components for business processes. Its customizable self-service portal can be set up without coding and can automate repeat requests. Other listed capabilities include approval workflows, SLA management, a knowledge base, an employee portal, and single sign-on. Organizations can run it on premises, as SaaS, or in their own Azure or AWS cloud. Documented integrations include Microsoft Teams, TeamViewer, Microsoft Entra ID, Dell warranty, Adobe licensing, Intune, and SCCM/MECM; connections can also use a REST API. Native iOS and Android apps serve technicians and users, with a separate inventory scanner app. Plans are billed annually: Explorer costs $19 a month for up to 3 technicians, Express costs $49 a month for 4 or more technicians, and Enterprise costs $89 a month for 4 or more technicians. Each plan allows unlimited requesters. Cloud hosting fees are additional to base product prices.
UniDesk
UniDesk combines helpdesk ticketing, asset inventory, remote device management, and AI agents in a workspace for internal IT teams and managed service providers supporting multiple client companies. Tickets can arrive through Slack, email, Microsoft Teams, a web portal, REST API, or webhooks; voice and phone intake are marked beta. AI can classify tickets, add device context, suggest routing, draft replies, and run supported admin actions. Autonomous sending and resolution are off until enabled. UniDesk searches approved company knowledge, prioritizes applicable published runbooks, and can guide requesters through eligible low-risk steps when enabled. Asset management syncs with Jamf, Microsoft Intune, Kandji, Okta, Google Workspace, and more than 80 other systems. The product lists Android, iOS, Linux, macOS, web, and Windows, as well as an API. UniDesk states SOC 2 Type II, AES-256 encryption at rest, TLS 1.3 in transit, and automatic PII redaction before LLM calls. EU data residency is available on Business and Enterprise plans. Monthly plans are Starter at 249.00 USD, Growth at 449.00 USD, and Scale at 799.00 USD. A 14-day free trial is listed.