KloudTalk vs Teloz IVR

KloudTalk is a cloud-hosted business phone system providing cloud PBX and communications for small, mid-sized, and large enterprises. It offers DID and toll-free numbers in more than 50 countries, an auto attendant, and advanced call routing. Teams can build multi-level IVRs that direct calls to multiple groups, with text-to-speech prompts available in 13 languages. Call handling includes transfers, voicemail, custom greetings, and routing calls to colleagues around the world. Businesses can add click-to-call buttons to a website or mobile app. Calls are supported from landlines, mobile or GSM phones, PCs or Macs, and iOS or Android apps; listed platforms also include web, macOS, and Windows. The displayed plans list integrations, and KloudCon allows conference details to be added to Google or Outlook calendars. SOLO costs $25 a month for five users, CLUB is $45 a month for 10 users, and LEAGUE is $80 a month for 20 users. Each includes one free DID number, a web dashboard, Android and iOS apps, and an IP phone. A 14-day trial is available; KloudTalk says it offers free 24x7 customer support.

Teloz IVR routes callers through multi-level voice menus using NLP voice recognition and DTMF input. Its visual drag-and-drop flow builder is intended for operations teams creating or changing call flows without code. Nested prompts can branch according to time of day, language, and caller location, and a CRM lookup can inform routing. DTMF can also serve as a fallback to voice recognition. The product lists analytics on each IVR node. Teloz says it encrypts data in transit using TLS 1.3 and SRTP, and data at rest with AES-256. Every plan includes SAML 2.0 SSO, SCIM 2.0 provisioning, MFA, role-based access, and tamper-evident audit logs. A 14-day trial includes every feature and does not require a credit card. The free plan includes 100 US/Canada calling minutes, 50 SMS segments, one local DID, and 25 AI receptionist minutes per month. Paid plans are Starter at $7.99 a month per user, Professional at $15.99 a month per user, and Enterprise at $25.99 a month per user. The service is available on web, iOS, and Android.