KloudTalk vs Voicent
KloudTalk
kloudtalk.comVoicent
voicent.comSide by side
| Figure | KloudTalk | Voicent |
|---|---|---|
| Price from | $20/mo | $19/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Self-hosted | — | Yes |
| Plans published | 6 | 10 |
| Spec score · IVR Software | 8.5 (#7) | 8.6 (#6) |
| Headquarters | Singapore | Mountain View, California, United States |
| Integrations | The pricing page lists “All Integration” as a feature in each displayed plan. | The product advertises CRM integration, email/social/web integration, SIP trunks, PBX systems and Twilio through BYOS. |
| Security and privacy | KloudTalk’s privacy policy says it has adopted GDPR-related measures and that its security policies prevent unauthorized third-party access to users’ personal data. | Voicent says it never sells personal information, encrypts registration information and stores it on secure servers with password-restricted access. |
Plans
KloudTalk
- SOLO$25 a month
- CLUB$45 a month
- LEAGUE$80 a month
- SOLO$240 a year
- CLUB$432 a year
- LEAGUE$768 a year
Voicent
- FreeFree
- FreeFree
- Pay as you Go$19 a month
- Starter$163 a month
- Starter$179 a month
- Premium$499 a month
- Premium$549 a month
- Pay as you Go$19,198 a month
- Enterprise$19,999 a month
- Enterprise$22,222 a month
In their own words
KloudTalk
KloudTalk is a cloud-hosted business phone system providing cloud PBX and communications for small, mid-sized, and large enterprises. It offers DID and toll-free numbers in more than 50 countries, an auto attendant, and advanced call routing. Teams can build multi-level IVRs that direct calls to multiple groups, with text-to-speech prompts available in 13 languages. Call handling includes transfers, voicemail, custom greetings, and routing calls to colleagues around the world. Businesses can add click-to-call buttons to a website or mobile app. Calls are supported from landlines, mobile or GSM phones, PCs or Macs, and iOS or Android apps; listed platforms also include web, macOS, and Windows. The displayed plans list integrations, and KloudCon allows conference details to be added to Google or Outlook calendars. SOLO costs $25 a month for five users, CLUB is $45 a month for 10 users, and LEAGUE is $80 a month for 20 users. Each includes one free DID number, a web dashboard, Android and iOS apps, and an IP phone. A 14-day trial is available; KloudTalk says it offers free 24x7 customer support.
Voicent
Voicent develops software for automated voice, email, and text communication, with point-and-click controls for sharing information and exchanging ideas. Its hosted service runs in a browser and can be accessed from computers, phones, and tablets. Cloud plans include call-center features such as agent dashboards, predictive dialing, and campaigns. Cloud calling covers the USA and Canada; on-premise software supports worldwide use with local phone and text services and requires Windows. Voicent says its cloud service has no contact limit and allows unlimited contact imports without extra fees. Calls are billed from pickup to hang-up, with a 30-second minimum followed by six-second increments. Features include call recording, voicemail drop, and dialing modes such as predictive, progressive, preview, click-to-call, and alternate phone dialing. CRM integrations include Salesforce, SugarCRM, Zoho CRM, MySQL, and Voicent CRM. The service lists a free plan, paid options from $19/mo, and a 30-day trial. Standard support is available weekdays from 8am to 5pm PST, excluding holidays or closures.