Knowlarity Cloud Contact Center vs Ringover
Knowlarity Cloud Contact Center
knowlarity.comRingover
ringover.comSide by side
| Figure | Knowlarity Cloud Contact Center | Ringover |
|---|---|---|
| Price from | ₹1,400/mo | $15/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 7 | 5 |
| Spec score · Call Center Software | 8.8 (#14) | 8.9 (#10) |
| Analytics | The platform includes real-time monitoring dashboards, call analytics and agent-performance reporting. | The product offers real-time dashboards, agent statistics, call analytics, SMS analytics, tag analytics and emailed reports. |
| Founded | Knowlarity was founded in 2009. | 2005 |
| Free plan | No | No |
| Headquarters | Knowlarity's current website gives Gurugram, Haryana, India as its office address, while G2 lists Singapore as HQ location. | Paris, France |
| Public API | Gupshup documentation exposes a REST call-making endpoint at kpi.knowlarity.com/Basic/v1/account/call/makecall. | The public REST API exposes telephony, messaging, contacts and AI analytics through Europe and US API base URLs. |
| Rating on Capterra | 4.0 out of 5 from 5 reviews. | 4.7 out of 5 from 892 reviews. |
| Rating on G2 | 4.0 out of 5 from 14 reviews for Knowlarity Cloud Contact Center. | 4.6 out of 5 from 500 reviews. |
| Rating on Trustpilot | 3.2 out of 5 from 1 review. | 4 out of 5 from about 1,000 reviews. |
| What it does | Knowlarity Cloud Contact Center is a cloud communications platform for managing inbound and outbound customer calls with CRM connectivity and real-time conversation and agent insights. | Ringover is a cloud communications platform combining business telephony, messaging, video meetings, contact-center tools and conversation AI. |
Plans
Knowlarity Cloud Contact Center
- Unlimited Contact Center Plan₹1,999 a month
- Inbound & Contact Center₹2,999 a month
- Inbound & Outbound Contact Center₹3,499 a month
- Advance Plan₹16,800 a year
- Premium Plan₹34,200 a year
- Premium Plus Plan₹60,000 a year
- Inbound & Outbound Contact Center with lead management (Tentacle)Priced on request
Ringover
- TALK$15 a month
- BUSINESS$47 a month
- Smart$29 a month
- Power$54 a month
- Advanced$64 a month
In their own words
Knowlarity Cloud Contact Center
Knowlarity Cloud Contact Center is a hosted service for tracking, monitoring, and analyzing calls in real time. It supports inbound and outbound handling, with recording, queues, mute and hold controls, warm transfers, callbacks, voicemail, and IVR. Skill-based routing directs calls by agent skills, while Sticky Agent sends repeat callers to the agent they last spoke with. Knowlarity says the cloud platform can respond to an unlimited number of concurrent inbound and outbound calls and requires no additional infrastructure. It can connect with existing CRM software. Its Zoho connections include access to call recordings and lead creation from calls; Zoho Desk can create tickets and contacts, and Zoho Recruit can track call-based prospect performance. Platforms listed are Android, iOS, and web. The company describes smartphone access and advertises 24x7 support. Paid plans start at ₹1,999/mo; listed monthly options include 1999.00 INR for Unlimited Contact Center and 2999.00 INR for Inbound & Contact Center.