KnowledgeBase.com vs XWiki
KnowledgeBase.com
knowledgebase.com
XWiki
xwiki.orgSide by side
| Figure | KnowledgeBase.com | XWiki |
|---|---|---|
| Price from | $4.08/mo | Free |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| Linux | — | Yes |
| API | — | Yes |
| Self-hosted | — | Yes |
| Plans published | 4 | 5 |
| Spec score · Knowledge base software | 8.2 (#59) | 8.8 (#12) |
| Publishing audience | both | both |
| Content analytics | Yes | Yes |
| Custom domain | Yes | Yes |
| Free plan | No | Yes |
| Integrations | The site describes integrations with LiveChat and Google Analytics; the LiveChat integration lets agents access and share help articles in the chat app. | The maker lists Active Directory, Office 365, Google Apps, and OnlyOffice connectors, plus collaborative apps such as meetings, forums, calendar, and task manager. |
| Purpose | KnowledgeBase provides knowledge base software for customer self-service help centers and support teams. | XWiki is an open-source enterprise wiki and knowledge-management platform for collaboration, document management, and structured data organization. |
| Support | The pricing page lists 24/7 live chat support and a help center with guides and manuals. | Community users receive forum-based help, while paid Pro offerings include professional technical support and support levels with SLA coverage. |
Plans
KnowledgeBase.com
- KnowledgeBase$59 a month
- KnowledgeBase for NonprofitsFree
- Annual$49 a year
- Monthly$59 a month
XWiki
- CommunityFree
- BasicPriced on request
- BusinessPriced on request
- EnterprisePriced on request
- StarterPriced on request
In their own words
KnowledgeBase.com
KnowledgeBase.com has no write-up on Specifiction yet; its figures are above.
XWiki
XWiki is an open-source enterprise wiki and knowledge-management platform for collaboration, document management and structured data. It can be used for knowledge bases, collaborative intranets, public websites and business applications, with publishing for internal or external audiences. Editors can work in wiki syntax or a WYSIWYG interface, while version control allows earlier pages to be compared or restored. Page rights can govern viewing, editing and deletion at the page, child-page or whole-wiki level. More than 900 extensions include applications, macros, skins, plugins and themes. Listed connectors include Active Directory, Office 365, Google Apps and OnlyOffice; a RESTful API supports integration with other applications. XWiki is available as a self-hosted installation or through XWiki Cloud. Its Community edition is self-hosted and open source; cloud plans list capacities from 25 users to unlimited users. XWiki Cloud's 10-day demo trial can be extended twice. Cloud service is hosted in France on OVHcloud and includes backups, monitoring, antivirus scanning and security maintenance. If storage exceeds a plan allowance, wiki actions may be limited to viewing pages.