KoboToolbox vs TrueContext

KoboToolbox is a survey and data collection platform for gathering information online or offline. Forms can include skip logic, validation, guidance, translations, GPS, and multimedia data. Collection is available through KoboCollect or web forms on iOS and desktop devices. The platform provides response analytics and API access, and teams can own members’ projects with role-based permissions for Owners, Admins, and Members. It works with Excel, Google Sheets, Power BI, Tableau, ArcGIS, and Stata, with direct integrations for TolaData and monday.com. Data is encrypted at rest and in transit using SHA-256 with RSA, alongside project-level key encryption. The platform also offers SSO and GDPR compliance. Data hosting is available in 28 countries or on a customer’s own infrastructure. The Community plan is free for nonprofits and includes 5,000 submissions per month and 1 GB of storage. Starter is $21 a month, Professional is $129 a month, and Teams is $249 a month. The maker says the platform is used by 35,000+ organizations across 220+ countries and territories, with 25M+ surveys collected per month.

TrueContext is a field service workflow platform for frontline teams, combining context-aware forms with AI-augmented mobile workflows. Its low-code tools support form building, conditional logic, approvals, file uploads, and templates; workflows can dispatch jobs, guide work, and generate job reports. Mobile apps support offline work and data capture where connectivity is unavailable. Integrations named by the maker include ServiceNow, Salesforce, ServiceMax, Microsoft 365, Google Workspace, Dropbox, and Zendesk, with REST API and webhooks also available. The Intelligent tier includes connectors, app-to-app integrations, REST API, and BI integrations; Elite adds on-demand data sources and webhooks. Customers can store data on TrueContext servers or direct it to preferred destinations in their own infrastructure. The maker describes HIPAA and HITECH verification, SOC 2 Type II certification, and Title 21 CFR Part 11 compliance, alongside TLS 1.2 protection in transit and AES 256 encryption at rest. TrueContext states 99.9% system availability. Digital costs $400 a month, billed annually, for the entire team; Intelligent and Elite use custom pricing.