Kore.ai vs Retell AI

Kore.ai builds and governs AI agents and workflows for enterprise use. Agent Studio supports visual and code-based authoring of agents, workflows, and tools in one workspace. Its Arch feature can turn a plain-language intent into a proposed system with agents, workflows, tools, policies, and handoffs. Agent Blueprint Language provides structured definitions for agent behavior, tools, guardrails, orchestration, and handoffs, with policies enforced outside the language model. The platform automates multi-step work across agents, people, tools, and systems, with configurable autonomy and oversight. Agents can be deployed across voice, web, Slack, Teams, mobile, and other channels. Tracing covers agent runs across reasoning, tools, guardrails, handoffs, and outcomes; evaluation supports testing quality, safety, and accuracy before and after deployment. The marketplace lists more than 300 integrations, including Microsoft A365, Salesforce, HubSpot, Jira, and GitHub. Deployment options include public-cloud multi-tenant SaaS, on-premises, and private-cloud dedicated VPC. The platform is presented for Global 2000 enterprises and sectors including banking, healthcare, insurance, retail, and global service operations.

Retell AI is a platform for building, deploying and managing AI agents that handle phone calls. Agents can also work through web and in-app chat, SMS and custom API-based communication. A visual canvas supports call flows with functions, integrations, transfers, DTMF, SMS and custom logic. Teams can simulate scenarios, turn production calls into regression tests and QA calls. Deployment options include inbound calls, outbound campaigns, web and SMS, including a website widget. Call handling includes IVR navigation, live monitoring and transfer or takeover by a person. The integrations directory names Twilio, GoHighLevel, HubSpot, Salesforce, Zapier, Make, n8n and Google Workspace. The homepage lists HIPAA, SOC 2 Type II, GDPR and ISO 27001 compliance, along with SSO, personal information redaction and module-level role permissions. Enterprise on-premise deployment is available within a customer’s infrastructure. Pay as you go is listed at $0.07 a month, with voice agents priced at $0.07-$0.31 per minute, $10 in free credits and 20 concurrent calls included. Enterprise pricing is custom.