Kore.ai vs telli

Kore.ai builds and governs AI agents and workflows for enterprise use. Agent Studio supports visual and code-based authoring of agents, workflows, and tools in one workspace. Its Arch feature can turn a plain-language intent into a proposed system with agents, workflows, tools, policies, and handoffs. Agent Blueprint Language provides structured definitions for agent behavior, tools, guardrails, orchestration, and handoffs, with policies enforced outside the language model. The platform automates multi-step work across agents, people, tools, and systems, with configurable autonomy and oversight. Agents can be deployed across voice, web, Slack, Teams, mobile, and other channels. Tracing covers agent runs across reasoning, tools, guardrails, handoffs, and outcomes; evaluation supports testing quality, safety, and accuracy before and after deployment. The marketplace lists more than 300 integrations, including Microsoft A365, Salesforce, HubSpot, Jira, and GitHub. Deployment options include public-cloud multi-tenant SaaS, on-premises, and private-cloud dedicated VPC. The platform is presented for Global 2000 enterprises and sectors including banking, healthcare, insurance, retail, and global service operations.

telli is an AI voice platform for agents handling customer calls in sales, support, and operations. Its no-code telli Studio lets users adjust and improve agent conversations with natural text, while agents can use uploaded documents and FAQs to answer questions. The platform names Salesforce and HubSpot integrations and says other CRMs can connect natively or through an API. Customers can use telli phone numbers or bring their own through SIP trunking. Call tools include live monitoring, smart dialing, dashboards and analytics, call outcomes, recordings, and transcripts. The company says agents can scale from one to thousands of parallel calls without changes to people or infrastructure. Use cases include lead qualification, appointment scheduling, payment collection, and support; routine support calls can be resolved while complex cases are transferred to a specialist with a conversation summary. The site describes deployment in 20+ languages and also refers to agents in 30+ languages. It displays GDPR, HIPAA, EU AI Act, SOC 2, and EU-hosting badges. Pricing is on request; the site offers a demo and a free trial link.