Korra vs ProProfs Knowledge Base
Korra
korra.ai
ProProfs Knowledge Base
proprofskb.comSide by side
| Figure | Korra | ProProfs Knowledge Base |
|---|---|---|
| Price from | $199/mo | $0.99/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 5 | 10 |
| Spec score · AI Knowledge Base Software | 9.0 (#2) | 8.9 (#3) |
| Analytics | Analytics records question volumes, individual queries, answer ratings, interface choices and content-format usage. | Reports cover article performance, search trends, failed searches, and author activity. |
| API | Search and dashboard APIs, Server-Sent Events streaming and configurable widgets are documented for integrations. | The product provides API integration for extracting the entire list of knowledge-base articles and for creating pages, updating topics, creating folders and importing documents to FAQs. |
| Audience | Korra describes its platform for industrial organizations and gives manufacturing, semiconductor, industrial equipment, mobility, and robotics as example sectors. | both |
| Customization | Experience Creator supports branded headers, logos, placeholder text, avatars, colors, widget size and placement. | It offers 25+ page templates, white labeling, custom fonts and themes, custom CSS, custom domains, multi-branding and multiple help sites. |
| Integrations | GetApp lists Google Drive, Dropbox, Zendesk Suite, Vimeo, ServiceNow, Confluence, YouTube and WalkMe as integrations. | Listed integrations include Freshdesk, Salesforce, Zendesk, Google Analytics, Hotjar, Microsoft Clarity, Slack, Jira, Google Translate, Crowdin, Azure AD, Okta and Wufoo. |
| Support | Korra provides a Help Center with getting-started, content-management, team-management, full-guide, and FAQ articles, and lists email and phone contact details. | ProProfs advertises 24/7 support through phone, live chat and email, plus a help center with more than 1,000 help articles and video guides. |
| Support channels | GetApp lists knowledge base, email/help desk, FAQs/forum and chat support, plus live-online and in-person training. | Business-plan customers get 24/7 email, phone, and live chat support. |
Plans
Korra
- FreeFree
- Korra FreeFree
- Business Plus$199 a month
- BusinessPriced on request
- EnterprisePriced on request
ProProfs Knowledge Base
- FreeFree
- Essentials$0.99 a month
- Business$1.99 a month
- Business Complete Elite$2.99 a month
- Customer Delight Suite$499 a month
- Essentials (Smarter Employee Learning Suite)$0.99 a month
- Business (Smarter Employee Learning Suite)$1.99 a month
- Business Complete Elite (Smarter Employee Learning Suite)$2.99 a month
- FREE PLANFree
- Smarter Employee Suite$499 a month
In their own words
Korra
Korra turns uploaded documents into AI-powered search portals where users can ask questions and receive answers grounded in those files. Its GLYPH engine can pair text with diagrams, schemas, process tables, and financial graphs. Answers include links to source material, with navigation to a particular data row or video second. Administrators can organize knowledge, create branded portals and filters, set response personas, and review FAQ question-and-answer pairs. Portals can be published as pages, widgets, or SDKs; Search and Dashboard APIs, streaming events, and configurable UI widgets support integration with existing portals and dashboards. Listed upload formats include DOC, DOCX, PPT, PDF, CSV, MP4, and MOV. Korra describes deployment in a customer VPC, on isolated on-premises servers, and on tablets, with containerized isolation and knowledge distribution for isolated stations. The FAQ says it complies with ISO, GDPR, SOC2, and CCPA standards. The free plan allows up to 100MB. Business and Business Plus include automatic cloud sync, while Enterprise supports up to 2TB; paid prices are available on request.
ProProfs Knowledge Base
ProProfs Knowledge Base creates public or private knowledge bases, manuals, documentation, and help centers. Its editor supports images, video, revision history, file management, version control, and single sourcing; Word documents, PDFs, and PowerPoints can be imported. AI features cover writing, search, translation, SEO optimization, step-by-step guide creation, article suggestions, and reporting. Authors can customize themes, fonts, CSS and HTML, use custom domains, and create multiple help sites or brands. Access controls include private sites, password protection, folder restrictions, conditional content, and IP restrictions; authentication options include SSO, SAML, and JWT. Reports cover article performance, search trends, failed searches, and author activity. It is accessible on laptops, tablets, and phones, and the mobile experience works without installing an app. The free plan supports one author and up to 25 pages. The pricing note lists paid plans from $0.99/user/mo (annual); the Essentials plan is also listed at $49 per author per month with annual billing and a 50-user minimum. Other listed plans include Business at $69 per author/month and Business Complete Elite at $79 per author/month, both with annual billing.