KPI Mystery Shopping Platform vs Praemialis
KPI Mystery Shopping Platform
kpimysteryshopping.com.auPraemialis
praemialis.comSide by side
| Figure | KPI Mystery Shopping Platform | Praemialis |
|---|---|---|
| Price from | — | $750/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Plans published | 3 | 3 |
| Spec score · Mystery Shopping Software | 7.4 (#10) | 7.0 (#15) |
| Headquarters | Gold Coast, Queensland, Australia | Agnes Water, Queensland, Australia |
| Support | The contact page says most enquiries receive a reply within one business day; complimentary shop requests may be accepted or declined based on practicality and feasibility. | The product page describes an inbuilt support system for shoppers and clients and says users can impersonate any user to provide support. |
Plans
KPI Mystery Shopping Platform
- Online or email checkA$17, paid once
- Phone enquiryA$39, paid once
- In-person visitA$54, paid once
In their own words
KPI Mystery Shopping Platform
KPI Mystery Shopping Platform measures customer experience through mystery shopping and observation audits built around standards each client defines. It covers online or email checks, phone enquiries, and in-person visits for customer-facing businesses in Australia, New Zealand, and selected South East Asian areas. Reports combine weighted checkpoint scores, section commentary, cross-section threads, and photos or receipts marked with date, time, and location. Configurable dashboards present graphics, numeric summaries, and feedback measures. Analysis and location reports can be exported to spreadsheets or PDF, with CSV and PDF also listed. Reports are quality-reviewed and typically reach the dashboard 48 to 72 hours after a visit. KPI builds surveys using its question library, bespoke questions, KPIs, hierarchy, and access requirements. Permissions can be tiered by role down to individual users. The web service has no free plan; pricing is on request, with listed assessment prices.
Praemialis
Praemialis has no write-up on Specifiction yet; its figures are above.