KPI Mystery Shopping Platform vs Qmoxi Retail

KPI Mystery Shopping Platform measures customer experience through mystery shopping and observation audits built around standards each client defines. It covers online or email checks, phone enquiries, and in-person visits for customer-facing businesses in Australia, New Zealand, and selected South East Asian areas. Reports combine weighted checkpoint scores, section commentary, cross-section threads, and photos or receipts marked with date, time, and location. Configurable dashboards present graphics, numeric summaries, and feedback measures. Analysis and location reports can be exported to spreadsheets or PDF, with CSV and PDF also listed. Reports are quality-reviewed and typically reach the dashboard 48 to 72 hours after a visit. KPI builds surveys using its question library, bespoke questions, KPIs, hierarchy, and access requirements. Permissions can be tiered by role down to individual users. The web service has no free plan; pricing is on request, with listed assessment prices.

Qmoxi Retail is web-based mystery shopping and auditing software for providers and retail program owners. It supports project setup, shopper eligibility, assignment, surveys, editing, reporting, and client delivery. Shoppers use the PrestoShopper phone experience to claim work, complete visits, and get paid. The Private Platform can carry a customer’s logo, colors, domain, and company name. Qmoxi describes geofencing for real-time, location-based collection across worldwide markets, with dashboards that provide real-time insights. Research and engagement programs can run across regions and languages. The service connects with existing systems through direct system connectivity, though specific integrations are not named. Qmoxi describes secure cloud infrastructure and manages hosting and security for Private Platform customers. It also runs shopper support for those customers. Custom work remains exclusive to the organization, and Qmoxi says most enhancement requests are completed in under 30 days. The company reports PrestoShopper use by more than 150 providers, 18,000 companies, and 3 million shoppers. Pricing is on request.