KrispCall vs Nextiva
KrispCall
krispcall.comNextiva
nextiva.comSide by side
| Figure | KrispCall | Nextiva |
|---|---|---|
| Price from | $12/mo | $15/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 6 | 8 |
| Spec score · Business Phone Systems | 9.1 (#10) | 9.3 (#2) |
| Spec score · Call Center Software | 8.9 (#11) | 8.9 (#9) |
| Spec score · Voip Software | 8.9 (#5) | 8.8 (#7) |
| Auto attendant | Yes | Yes |
| Business numbers | multiple | multiple |
| Call routing | Calls can be sent to the right person, team, or backup. | Administrators can route inbound calls using configured criteria, transfer calls and conference participants through the app. |
| Desktop and mobile apps | Yes | Yes |
| Integrations | KrispCall advertises connections with more than 100 CRM and business tools, including HubSpot, Salesforce, Pipedrive, Zoho CRM, Zapier, Zendesk, Slack, and Microsoft Teams. | Nextiva lists integrations for Salesforce, HubSpot, Microsoft Teams, Microsoft Dynamics, Google Calendar, Outlook, Zendesk, Shopify, ServiceNow, NetSuite, Square, Zoho and many other systems. |
| Product | KrispCall describes itself as an AI-powered communication platform for business calls, messaging, coaching, and CRM workflows. | Nextiva describes its cloud phone system as a hosted VoIP PBX for business communications. |
| Starting price | Plans start from $12 per month. | 15 |
| Voicemail transcription | Yes | Yes |
Plans
KrispCall
- Starter$12 a month
- Advance$32 a month
- Max$48 a month
- EnterprisePriced on request
- Starting plan$12 a month
- Promotional offerFree
Nextiva
- Core$15 a month
- Engage$25 a month
- Scale$75 a month
- Core$15 a month
- Core$15 a month
- Engage$25 a month
- Engage$25 a month
- Scale$75 a month
In their own words
Nextiva
Nextiva is a hosted VoIP PBX for business communications, with voice calling, messaging, and collaboration features. Its Core plan includes inbound and outbound voice, business SMS, video meetings, screen and file sharing, call routing, team chat, and a mobile app. Listed call-handling tools include auto attendants, local and toll-free numbers, advanced routing, call recording, voicemail transcription, and call forwarding. Engage adds customer-to-team SMS, toll-free service and minutes, advanced reporting, an inbound call center, live chat, and a chatbot. Apps are listed for Windows, macOS, Linux, iOS, and Android, and a Chrome extension connects Contact Center to the browser. The integrations directory names Salesforce, HubSpot, Zoho, Microsoft Teams, Zendesk, and others; Nextiva advises confirming availability for integrations not shown. The system needs at least 100 kbps of upload speed per phone line, and all cloud phone system plans include 24/7 support. Core costs $15/user/mo, Engage $25/user/mo, and Scale $75/user/mo. No free plan or trial is listed.