Lansweeper vs Spiceworks Cloud Help Desk
Lansweeper
lansweeper.comSpiceworks Cloud Help Desk
spiceworks.comSide by side
| Figure | Lansweeper | Spiceworks Cloud Help Desk |
|---|---|---|
| Price from | Free | $5/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 8 | 5 |
| Spec score · IT Help Desk Software | 9.1 (#10) | 8.7 (#17) |
| Deployment | Lansweeper documents cloud-first, local on-premise, and hybrid installation types. | Cloud Help Desk is vendor-hosted SaaS; the product is not self-hosted and is not open source. |
| Headquarters | Merelbeke, Belgium | Spiceworks lists Austin, Texas as its headquarters. |
| Integrations | The integrations directory lists products including Jira Service Management, HaloITSM, Datadog, and Acronis; Starter is limited to Service Desk ticket enrichment integrations. | The product is described as integrating with email, Active Directory and other Spiceworks tools; third-party business integrations are limited according to an independent review. |
| Support | The Free plan includes community support, while Starter, Pro, and Enterprise list tier-specific support; Enterprise also includes a customer success manager. | Spiceworks directs Cloud Help Desk users to email support, subscription support forms and community forums through its Jira-based help center. |
Plans
Lansweeper
- Free TrialPrice not published
- Free TrialPriced on request
- Starter$199 a month
- Pro$379 a month
- EnterprisePriced on request
- FreeFree
- ProPrice not published
- StarterPrice not published
Spiceworks Cloud Help Desk
- CoreFree
- Core PlanFree
- Premium Plan - annual$5 a month
- Premium$6 a month
- Premium Plan - monthly$6 a month
In their own words
Lansweeper
Lansweeper is Cyber Asset Intelligence software for organizations seeking visibility into their technology environments. It discovers IT, operational technology, cloud, and virtual assets, including unmanaged and rogue assets. Discovery can be agentless, with an IT Agent available for situations such as work-from-home environments. Inventory tools include data federation, normalization, classification, cleanup rules, dashboards, and generated diagrams. Lansweeper also provides vulnerability insights and flags software or assets that are at or approaching end of life. The platform offers a GraphQL API, webhooks, marketplace integrations, and a Flow Builder for custom workflows. Starter limits integrations to Service Desk ticket enrichment and has limited API features; Pro and Enterprise include marketplace apps, while full API access is in Enterprise. Lansweeper offers cloud-first Lansweeper Sites and on-premise Lansweeper Classic. Its cloud service uses TLS in transit, AES-256 at rest, encrypted credential storage, and logical customer-data separation. The free plan covers up to 100 assets. A 14-day trial provides access to all features without a credit card. Starter costs $199 a month billed annually; Pro costs $379 a month billed annually.
Spiceworks Cloud Help Desk
Spiceworks Cloud Help Desk has no write-up on Specifiction yet; its figures are above.