Lark vs Symphony
Lark
larksuite.com
Symphony
symphony.comSide by side
| Figure | Lark | Symphony |
|---|---|---|
| Price from | $6/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 8 | 0 |
| Spec score · Team chat apps | 9.4 (#4) | 7.8 (#42) |
| Spec score · Team Communication Software | 9.1 (#2) | 7.3 (#19) |
| Spec score · Business Instant Messaging - Midmarket Software | 9.2 (#2) | 7.4 (#19) |
| Channels | Yes | Yes |
| Free plan | Yes | No |
| Integrations | TrustRadius lists integrations including Salesforce Agentforce Sales, Jira, Zoom Workplace, Asana, Trello, Jenkins, GitHub, GitLab, Zapier, Sentry, Grafana Cloud and Giphy. | Messaging connects with communication tools including WhatsApp, Microsoft Teams, SMS and Zoom, as well as market and productivity applications. |
| Supported platforms | web,Windows,macOS,Linux,iOS,Android | The downloads page lists desktop apps for Windows and macOS and mobile apps for iOS and Android; it also describes a browser version. |
| Product | Lark combines workplace communication and collaboration tools, including chat, calendar, document creation, and cloud storage, in one platform. | Symphony describes itself as an AI-powered communication and technology company with messaging, voice, directory and analytics platforms. |
| Security | Lark says it uses industry-standard encryption and continuous system monitoring, and that employees do not have access to user data by default. | Symphony states that customer data is encrypted in transit using TLS v1.2 and at rest using AES256, and that it has achieved SOC 2 and ISO certifications. |
| Support | Lark’s customer terms list help-desk email support on weekdays, 9:00 a.m.–6:00 p.m. Singapore Time, with an intended initial response within one business day. | Symphony directs users to its Help Center for help and how-to resources. |
Plans
Lark
- Lark Base StarterFree
- StarterFree
- StarterFree
- Basic$6 a month
- Lark Base Pro$8 a month
- Pro$12 a month
- EnterprisePriced on request
- Lark Base EnterprisePriced on request
In their own words
Lark
Lark brings workplace communication and collaboration tools together in one platform, including chat, calendars, document creation and cloud storage. In video meetings, participants can edit shared Docs in the call window. Starter includes unlimited real-time translation, while AnyCross provides drag-and-drop workflow automation and integrations, including ready-to-use solutions. The App Directory lists third-party tools for areas such as collaboration, recruitment, expense control, CRM and ERP. Developers can use the Open Platform to build custom bots, web apps and blocks, with more than 2,500 APIs available. Lark supports web, Windows, macOS, Linux, iOS and Android. Starter is limited to 20 users, 100 GB of storage and one-on-one video meetings; its listed allowances also include 18 months of message history and 1,000 automations per month. Basic, Pro and Enterprise list higher user, storage, meeting or automation allowances. The maker describes Starter as intended for small teams with simple communication needs and Enterprise for large companies needing advanced security and organizational management. A free plan is listed.