LBi HR HelpDesk vs Neocase HR Case Management
LBi HR HelpDesk
lbisoftware.com
Neocase HR Case Management
neocasesoftware.comSide by side
| Figure | LBi HR HelpDesk | Neocase HR Case Management |
|---|---|---|
| Price from | Free | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Self-hosted | Yes | — |
| Plans published | 3 | 1 |
| Spec score · HR Service Delivery Software | 7.9 (#2) | 7.2 (#10) |
| Spec score · HR Case Management Software | 7.9 (#13) | 7.2 (#26) |
| Headquarters | Melville, New York, United States | La Garenne-Colombes, France; Auburndale, Massachusetts, USA |
| Integrations | LBi says the enterprise edition can integrate with HR, ERP, and email systems, and offers single sign-on. | Neocase lists prebuilt connectors for Workday, Cegid/Talentsoft, SAP SuccessFactors, Sopra HR, and The Access Group, and describes APIs and custom connectors. |
| Purpose | HR HelpDesk is automated HR case-management and call-tracking software for managing employee inquiries through resolution. | Neocase HR Case Management centralizes HR inquiries, tracks their handling, assigns them to HR agents, and supports request traceability. |
| Support | LBi says it provides completely professional support from experienced staff and supports upgrades for installations. | Neocase offers three support levels—Starter, Advanced, and Advanced+—with support included at each level. |
Plans
LBi HR HelpDesk
- LBi HR HelpDesk FreeFree
- LBi HelpDesk ProPlusPriced on request
- LBi HR HelpDesk ProPriced on request
Neocase HR Case Management
- Neocase HR Case ManagementPriced on request
In their own words
LBi HR HelpDesk
LBi HR HelpDesk is automated HR case-management and call-tracking software for handling employee inquiries through resolution. It combines an employee self-service portal, FAQs, an embedded wiki knowledge base and document management with case tools such as real-time history, automatic assignment, confidentiality controls and case creation from email. The product lists machine learning for employee questions, artificial intelligence and customizable workflows. HR analytics, ad-hoc reporting and an executive dashboard cover reporting. The enterprise edition can integrate with HR, ERP and email systems and offers single sign-on; SMB editions are cloud-based, while enterprise hosting can be on-premise or on a dedicated server. The vendor describes the design as responsive and lists mobile browser compatibility for the free SMB edition. The free plan has no expiration date and supports up to 100 employees and two administrative users. Platforms listed are Android, iOS, self-hosted and web.
Neocase HR Case Management
Neocase HR Case Management brings employee HR inquiries into a system for assignment, handling, and traceability. Its knowledge base offers answers tailored to employee profiles to support self-service, while case tools cover SLAs, OLAs, escalations, alerts, and performance monitoring. AI features include natural-language queries, automatic translation, and routing requests to HR managers. Intelligent routing can account for employee profiles, request content, agent workload, and agent skills. Employees can submit requests through a web portal, mobile app, email, Microsoft Teams virtual agent, or telephone; Teams users can also chat with Neo on computer or mobile. The cloud-based service supports Android, iOS, web, and API platforms. Neocase lists prebuilt connectors for Workday, Cegid/Talentsoft, SAP SuccessFactors, Sopra HR, and The Access Group, plus APIs and custom connectors. It lists ISO 27001 and GDPR compliance and regional hosting for EMEA and North American customers. Pricing is modular and varies by employee users and certain feature usage; no public price is listed.