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Neocase HR Case Management

neocasesoftware.com

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Spec score 7.6 #80 of 177 in Case Management Software

What it is

Neocase HR Case Management brings employee HR inquiries into a system for assignment, handling, and traceability. Its knowledge base offers answers tailored to employee profiles to support self-service, while case tools cover SLAs, OLAs, escalations, alerts, and performance monitoring. AI features include natural-language queries, automatic translation, and routing requests to HR managers. Intelligent routing can account for employee profiles, request content, agent workload, and agent skills. Employees can submit requests through a web portal, mobile app, email, Microsoft Teams virtual agent, or telephone; Teams users can also chat with Neo on computer or mobile. The cloud-based service supports Android, iOS, web, and API platforms. Neocase lists prebuilt connectors for Workday, Cegid/Talentsoft, SAP SuccessFactors, Sopra HR, and The Access Group, plus APIs and custom connectors. It lists ISO 27001 and GDPR compliance and regional hosting for EMEA and North American customers. Pricing is modular and varies by employee users and certain feature usage; no public price is listed.

Spec sheet

Purpose
Neocase HR Case Management centralizes HR inquiries, tracks their handling, assigns them to HR agents, and supports request traceability.Read 30 Sep 2026 · neocasesoftware.com
Integrations
Neocase lists prebuilt connectors for Workday, Cegid/Talentsoft, SAP SuccessFactors, Sopra HR, and The Access Group, and describes APIs and custom connectors.Read 30 Sep 2026 · neocasesoftware.com
Support
Neocase offers three support levels—Starter, Advanced, and Advanced+—with support included at each level.Read 30 Sep 2026 · neocasesoftware.com
Headquarters
La Garenne-Colombes, France; Auburndale, Massachusetts, USARead 23 Sep 2026 · neocasesoftware.com
AI features
Neocase describes AI features for natural-language queries, automatic translation, and routing requests to the appropriate HR manager.Read 30 Sep 2026 · neocasesoftware.com
Availability
Neocase describes its HR self-service solution as cloud-based and says employees can use a web portal, mobile app, email, Microsoft Teams virtual agent, or telephone to submit requests.Read 30 Sep 2026 · neocasesoftware.com
Case handling
The case management module includes SLA tracking, OLAs, escalations, alerts, and performance monitoring.Read 30 Sep 2026 · neocasesoftware.com
Intended customers
Neocase describes its HR solution as tailored to HR Shared Services Centers and its broader services as supporting mid-sized and large organizations.Read 30 Sep 2026 · neocasesoftware.com
Knowledge base
Its AI-powered knowledge base provides HR answers tailored to employees’ profiles and supports self-service.Read 30 Sep 2026 · neocasesoftware.com
Microsoft Teams
Employees can use Microsoft Teams on a computer or mobile phone to chat with Neo for case management and knowledge management.Read 30 Sep 2026 · neocasesoftware.com
Pricing basis
Neocase says its modular offering is priced according to employee users and usage of certain features.Read 30 Sep 2026 · neocasesoftware.com
Request routing
Its intelligent auto-routing can distribute requests using employee profiles, request content, HR agent workload, and agent skills.Read 30 Sep 2026 · neocasesoftware.com
Security and compliance
Neocase lists ISO 27001 and GDPR compliance and says data hosting is in Europe for EMEA customers and the United States for North American customers.Read 30 Sep 2026 · neocasesoftware.com
Workflow automation
YesRead 20 Sep 2026 · neocasesoftware.com

Plans and prices

Neocase HR Case Management Priced on request Modular pricing based on employee users and usage for certain features. No public price listed · Pricing varies by employee users and feature usage Read 30 Sep 2026 · neocasesoftware.com

Every Neocase HR Case Management plan and price →

Strong points and limits

Strong points

  • Tracks SLAs, OLAs, escalations, and alerts.
  • Supports web, mobile, email, Teams, and telephone requests.
  • Auto-routing can use agent workload and skills.
  • Lists prebuilt connectors for five HR platforms.
  • Support is included at three support levels.

Limits

  • No public price is listed.
  • Pricing varies by employee users and feature usage.
  • Hosting regions vary by customer location.

Who it suits

It is aimed at HR Shared Services Centers and is described as supporting mid-sized and large organizations. It may suit teams needing multiple request channels, case tracking, and HR self-service.

Verdict

Neocase combines omnichannel request intake with case management, employee self-service, and routing controls. Buyers should account for its modular pricing and confirm the fit of its listed hosting regions and integrations.

Where Specifiction places it

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