Neocase HR Case Management vs Sunrise HRCM
Neocase HR Case Management
neocasesoftware.com
Sunrise HRCM
sunrisesoftware.comSide by side
| Figure | Neocase HR Case Management | Sunrise HRCM |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 1 | 1 |
| Spec score · HR Service Delivery Software | 7.2 (#10) | 7.8 (#3) |
| Spec score · HR Case Management Software | 7.2 (#26) | 8.0 (#10) |
| Headquarters | La Garenne-Colombes, France; Auburndale, Massachusetts, USA | London, United Kingdom |
| Integrations | Neocase lists prebuilt connectors for Workday, Cegid/Talentsoft, SAP SuccessFactors, Sopra HR, and The Access Group, and describes APIs and custom connectors. | The maker lists a Microsoft Teams chatbot integrated with ChatGPT and SharePoint, and says external applications can connect via REST API. |
| Purpose | Neocase HR Case Management centralizes HR inquiries, tracks their handling, assigns them to HR agents, and supports request traceability. | Sunrise HRCM centralises employee cases, queries, requests and documentation for HR teams. |
| Support | Neocase offers three support levels—Starter, Advanced, and Advanced+—with support included at each level. | Sunrise lists customer technical support by phone, email and a customer self-service portal. |
Plans
Neocase HR Case Management
- Neocase HR Case ManagementPriced on request
In their own words
Neocase HR Case Management
Neocase HR Case Management brings employee HR inquiries into a system for assignment, handling, and traceability. Its knowledge base offers answers tailored to employee profiles to support self-service, while case tools cover SLAs, OLAs, escalations, alerts, and performance monitoring. AI features include natural-language queries, automatic translation, and routing requests to HR managers. Intelligent routing can account for employee profiles, request content, agent workload, and agent skills. Employees can submit requests through a web portal, mobile app, email, Microsoft Teams virtual agent, or telephone; Teams users can also chat with Neo on computer or mobile. The cloud-based service supports Android, iOS, web, and API platforms. Neocase lists prebuilt connectors for Workday, Cegid/Talentsoft, SAP SuccessFactors, Sopra HR, and The Access Group, plus APIs and custom connectors. It lists ISO 27001 and GDPR compliance and regional hosting for EMEA and North American customers. Pricing is modular and varies by employee users and certain feature usage; no public price is listed.
Sunrise HRCM
Sunrise HRCM brings employee HR cases, queries and requests into a system where HR teams can track progress through resolution and retain an audit trail. Employees can submit cases, check and update them, and search HR information through a mobile-accessible self-service portal. HR teams can publish internal processes and policies in a searchable knowledge hub. A Microsoft Teams chatbot connected to ChatGPT and the organisation’s SharePoint can help employees lodge cases and find answers. Response and resolution targets are calculated using impact, urgency and priority, with settings for operating hours, holidays and pausing the clock. Feedback workflows can assign investigation, approval and remediation tasks. Reports can break down performance by day, week, month or year, and by group or support agent. Access to case data can be limited by user rights. External applications can connect through a REST API; listed integrations include Microsoft Teams, SharePoint, ChatGPT, Power Automate and Power BI. Sunrise offers a free trial by arrangement, but does not state its duration. Pricing is available on request.