LBi HR HelpDesk vs Servicely HR Service Delivery
LBi HR HelpDesk
lbisoftware.comServicely HR Service Delivery
servicely.aiSide by side
| Figure | LBi HR HelpDesk | Servicely HR Service Delivery |
|---|---|---|
| Price from | Free | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | — | Yes |
| Self-hosted | Yes | — |
| Plans published | 3 | 1 |
| Spec score · HR Service Delivery Software | 7.9 (#2) | 7.3 (#9) |
| Headquarters | Melville, New York, United States | The contact page lists offices in Sydney, Australia, and London, United Kingdom. |
| Purpose | HR HelpDesk is automated HR case-management and call-tracking software for managing employee inquiries through resolution. | Servicely HR Service Delivery helps employees access HR support and guidance through a 24/7 self-service portal. |
| Reporting | HR analytics, ad-hoc reporting, and an executive dashboard are listed features. | The HR solution provides reports and dashboards for data-driven insights. |
| Security | The vendor says HR HelpDesk supports case confidentiality and describes the product as confidential and private, citing GDPR and HIPAA among relevant privacy requirements. | Servicely says its customer instances use dedicated single-tenant architecture and that customer data is not used to train AI models. |
Plans
LBi HR HelpDesk
- LBi HR HelpDesk FreeFree
- LBi HelpDesk ProPlusPriced on request
- LBi HR HelpDesk ProPriced on request
Servicely HR Service Delivery
- Servicely HR Service DeliveryPriced on request
In their own words
LBi HR HelpDesk
LBi HR HelpDesk is automated HR case-management and call-tracking software for handling employee inquiries through resolution. It combines an employee self-service portal, FAQs, an embedded wiki knowledge base and document management with case tools such as real-time history, automatic assignment, confidentiality controls and case creation from email. The product lists machine learning for employee questions, artificial intelligence and customizable workflows. HR analytics, ad-hoc reporting and an executive dashboard cover reporting. The enterprise edition can integrate with HR, ERP and email systems and offers single sign-on; SMB editions are cloud-based, while enterprise hosting can be on-premise or on a dedicated server. The vendor describes the design as responsive and lists mobile browser compatibility for the free SMB edition. The free plan has no expiration date and supports up to 100 employees and two administrative users. Platforms listed are Android, iOS, self-hosted and web.
Servicely HR Service Delivery
Servicely HR Service Delivery is a cloud-based HR service platform with web and API access. Its 24/7 employee portal provides HR answers, policies, leave balances, HR case submission, and services such as recruitment support. HR teams get request management, employee document management, onboarding and offboarding, case management, and knowledge management. A no-code/low-code workflow builder automates employee requests, approvals, follow-ups, onboarding, and offboarding. An AI virtual agent handles common HR inquiries around the clock, while reports and dashboards provide operational insights. Servicely can connect with an HRIS through a secure REST API. Cloud integrations use token-based REST APIs; on-premises systems can use PowerShell, ODBC, or REST APIs. Listed connections include Microsoft Intune, Entra ID, SCCM, Graph API, Slack, Teams, Lansweeper, NinjaOne, and Netsuite. Customer instances use dedicated single-tenant architecture, and Servicely says customer data is not used to train AI models. Data is encrypted at rest and in transit with AES-256. Pricing is on request, with a live demo arranged through the company.