LBi HR HelpDesk vs Workday Benefits
LBi HR HelpDesk
lbisoftware.comWorkday Benefits
workday.comSide by side
| Figure | LBi HR HelpDesk | Workday Benefits |
|---|---|---|
| Price from | Free | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Self-hosted | Yes | — |
| Plans published | 3 | 0 |
| Spec score · HR Service Delivery Software | 7.9 (#2) | 7.1 (#13) |
| Spec score · HR Case Management Software | 7.9 (#13) | 7.1 (#32) |
| Intended users | The vendor presents the SMB editions for organizations with up to 2,000 employees and describes the enterprise edition as configurable for HR teams. | The product page describes personalized benefits experiences for employees and benefits administration alongside employee data for organizations. |
| Purpose | HR HelpDesk is automated HR case-management and call-tracking software for managing employee inquiries through resolution. | Workday Total Benefits brings benefits, wellness, and employee guidance together on a unified AI platform. |
| Support | LBi says it provides completely professional support from experienced staff and supports upgrades for installations. | Workday directs employees who need account help to contact their organization's HR or IT department, and provides a sales contact for product inquiries. |
Plans
LBi HR HelpDesk
- LBi HR HelpDesk FreeFree
- LBi HelpDesk ProPlusPriced on request
- LBi HR HelpDesk ProPriced on request
In their own words
LBi HR HelpDesk
LBi HR HelpDesk is automated HR case-management and call-tracking software for handling employee inquiries through resolution. It combines an employee self-service portal, FAQs, an embedded wiki knowledge base and document management with case tools such as real-time history, automatic assignment, confidentiality controls and case creation from email. The product lists machine learning for employee questions, artificial intelligence and customizable workflows. HR analytics, ad-hoc reporting and an executive dashboard cover reporting. The enterprise edition can integrate with HR, ERP and email systems and offers single sign-on; SMB editions are cloud-based, while enterprise hosting can be on-premise or on a dedicated server. The vendor describes the design as responsive and lists mobile browser compatibility for the free SMB edition. The free plan has no expiration date and supports up to 100 employees and two administrative users. Platforms listed are Android, iOS, self-hosted and web.
Workday Benefits
Workday Benefits helps organizations administer benefit plans alongside employee data. It covers eligibility rules, enrollment, communications, mobile self-service, HR integration, and analytics. Employees can compare plans, costs, and provider details through a guided experience on desktop or mobile, and the Benefits and Pay Hub brings benefits information and tasks together. Workday Wellness connects employees with partner solutions. Cloud Connect for Benefits provides provider templates using ANSI X12 834 and LIMRA Data Exchange schemas. Listed categories include medical, dental, vision, insurance, COBRA, spending accounts, retirement plans, and evidence of insurability. Certified integrations can transmit ACA reporting data and track hours to trigger healthcare enrollment for eligible part-time workers. Workday says customer data is encrypted at rest with AES-256 and network traffic uses TLS; mobile devices do not store personally identifiable data locally. Access permissions govern what employees can see. The product is available on Android, iOS, and the web, with API access listed. Pricing is on request.