Level AI Contact Center Analytics vs MaestroQA
Level AI Contact Center Analytics
thelevel.ai
MaestroQA
maestroqa.comSide by side
| Figure | Level AI Contact Center Analytics | MaestroQA |
|---|---|---|
| Price from | — | $185/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| API | Yes | Yes |
| Plans published | 1 | 7 |
| Spec score · Contact Center Analytics Software | 7.7 (#8) | 9.1 (#2) |
| Spec score · Customer Interaction Analytics Software | 7.6 (#12) | 9.0 (#2) |
| API | The product page says the Level AI API can move contact center data between systems and connect it with business intelligence tools. | The public API uses JSON requests and requires an API token in the apitoken header. |
| Data protection | The security page states that names, card numbers, and Social Security numbers are redacted before AI processing and that data is encrypted at rest with AES-256 and in transit with TLS 1.2 or higher. | The trust center says data is encrypted at rest, in transit, and during backup, with access limited to authorized personnel and configurable retention. |
| Headquarters | Mountain View, California, United States | New York City, New York, United States |
| Integrations | The integrations directory lists systems including Five9, Twilio, Amazon Connect, Talkdesk, Genesys, Zendesk, Salesforce, Okta, Slack, and Intercom. | The current Rippit integrations page lists one-click integrations for Intercom and Zendesk. |
| Purpose | The analytics platform analyzes calls, chats, and emails to surface agent and team performance, QA scores, CSAT, call drivers, trends, and contact center KPIs. | The platform ingests and models conversation data, enables AI analysis, and supports QA and coaching workflows. |
| Security | Level AI lists ISO 27001 Type II, SOC 2 Type II, HIPAA, PCI DSS, HITRUST CSF, and GDPR compliance or certification, and says audit documentation is available through its Trust Center. | The trust center lists SOC 2 Type 2, ISO 27001, ISO 42001, PCI DSS 4.0 Level 1, HIPAA/HITECH attestation, GDPR, and CCPA. |
Plans
Level AI Contact Center Analytics
- Level AI Contact Center AnalyticsPriced on request
MaestroQA
- FreeFree
- FreeFree
- Starter$185 a month
- Starter$185 a month
- Growth$495 a month
- Growth$495 a month
- EnterprisePriced on request
In their own words
Level AI Contact Center Analytics
Level AI Contact Center Analytics brings calls, chats, and email data together with QA scores, customer feedback, and performance measures. It helps contact center teams examine agent and team performance, customer sentiment, call drivers, and operational trends. Tracked measures include QA Score, InstaScore, iCSAT, sentiment, customer effort, resolution status, NPS, CSAT, average handle time, and first contact resolution. Users can build filtered reports, compare agents or teams, track KPIs, and review historical trends. Dashboards cover QA performance, coaching, auditor performance, Voice of the Customer, and conversation insights. AI Workers answer natural-language questions about contact center data; scheduled reports and threshold-based alerts can also send updates or activate AI Workers. Dashboards export as PDFs, while role-based permissions separate individual, team, and organization-wide views. Integrations include Five9, Amazon Connect, Talkdesk, Genesys, Salesforce, Zendesk, Snowflake, and Microsoft Teams. The product is available on web and via API. Pricing is on request.