Level AI Contact Center Analytics vs Omind AIQMS
Level AI Contact Center Analytics
thelevel.aiOmind AIQMS
theaiqms.comSide by side
| Figure | Level AI Contact Center Analytics | Omind AIQMS |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | — |
| API | Yes | — |
| Plans published | 1 | 0 |
| Spec score · Contact Center Analytics Software | 7.7 (#8) | 6.7 (#22) |
| Headquarters | Mountain View, California, United States | Kolkata, India |
| Integrations | The integrations directory lists systems including Five9, Twilio, Amazon Connect, Talkdesk, Genesys, Zendesk, Salesforce, Okta, Slack, and Intercom. | The vendor says enterprise deployments can integrate with systems including Salesforce, Zendesk, and Five9. |
| Intended users | The analytics page describes reporting for contact center leaders, operations teams, product teams, and compliance stakeholders. | The company describes AIQMS as designed for contact centers, BPOs, and enterprises across industries including BFSI, healthcare, retail, telecom, and utilities. |
| Purpose | The analytics platform analyzes calls, chats, and emails to surface agent and team performance, QA scores, CSAT, call drivers, trends, and contact center KPIs. | AIQMS automates quality assurance for contact centers, BPOs, and enterprises by scoring customer interactions and providing analytics and coaching insights. |
| Security | Level AI lists ISO 27001 Type II, SOC 2 Type II, HIPAA, PCI DSS, HITRUST CSF, and GDPR compliance or certification, and says audit documentation is available through its Trust Center. | The vendor says AIQMS follows SOC 2, PCI-DSS, and ISO 27001 standards and includes encryption, audit trails, and access control. |
Plans
Level AI Contact Center Analytics
- Level AI Contact Center AnalyticsPriced on request
In their own words
Level AI Contact Center Analytics
Level AI Contact Center Analytics brings calls, chats, and email data together with QA scores, customer feedback, and performance measures. It helps contact center teams examine agent and team performance, customer sentiment, call drivers, and operational trends. Tracked measures include QA Score, InstaScore, iCSAT, sentiment, customer effort, resolution status, NPS, CSAT, average handle time, and first contact resolution. Users can build filtered reports, compare agents or teams, track KPIs, and review historical trends. Dashboards cover QA performance, coaching, auditor performance, Voice of the Customer, and conversation insights. AI Workers answer natural-language questions about contact center data; scheduled reports and threshold-based alerts can also send updates or activate AI Workers. Dashboards export as PDFs, while role-based permissions separate individual, team, and organization-wide views. Integrations include Five9, Amazon Connect, Talkdesk, Genesys, Salesforce, Zendesk, Snowflake, and Microsoft Teams. The product is available on web and via API. Pricing is on request.
Omind AIQMS
Omind AIQMS has no write-up on Specifiction yet; its figures are above.