Level AI Contact Center Analytics vs Sprinklr Service
Level AI Contact Center Analytics
thelevel.ai
Sprinklr Service
sprinklr.comSide by side
| Figure | Level AI Contact Center Analytics | Sprinklr Service |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 1 | 1 |
| Spec score · Contact Center Analytics Software | 7.7 (#8) | 7.4 (#13) |
| Spec score · Support Analytics | 7.8 (#8) | 7.5 (#11) |
| Spec score · Customer Experience Analytics Software | 7.7 (#12) | 7.4 (#15) |
| Headquarters | Mountain View, California, United States | New York, New York, USA |
| Integrations | The integrations directory lists systems including Five9, Twilio, Amazon Connect, Talkdesk, Genesys, Zendesk, Salesforce, Okta, Slack, and Intercom. | Sprinklr names Salesforce, Zendesk, Freshdesk, Dynamics 365, Jira, Magento, Stripe, Twilio, Ozonetel, CloudTalk, Slack and ServiceNow as integrations. |
| Purpose | The analytics platform analyzes calls, chats, and emails to surface agent and team performance, QA scores, CSAT, call drivers, trends, and contact center KPIs. | Sprinklr Service is an AI-native contact center platform that unifies customer service across more than 30 voice, social, and digital channels. |
| Security certifications | Level AI lists ISO 27001, SOC 2 Type II, HIPAA, PCI DSS, HITRUST, and GDPR compliance; compliance documents are available through its Trust Center. | Sprinklr says it maintains SOC 1 Type II, SOC 2 Type II, PCI-DSS, and ISO 27001 certifications and FedRAMP authorization. |
Plans
Level AI Contact Center Analytics
- Level AI Contact Center AnalyticsPriced on request
In their own words
Level AI Contact Center Analytics
Level AI Contact Center Analytics brings calls, chats, and email data together with QA scores, customer feedback, and performance measures. It helps contact center teams examine agent and team performance, customer sentiment, call drivers, and operational trends. Tracked measures include QA Score, InstaScore, iCSAT, sentiment, customer effort, resolution status, NPS, CSAT, average handle time, and first contact resolution. Users can build filtered reports, compare agents or teams, track KPIs, and review historical trends. Dashboards cover QA performance, coaching, auditor performance, Voice of the Customer, and conversation insights. AI Workers answer natural-language questions about contact center data; scheduled reports and threshold-based alerts can also send updates or activate AI Workers. Dashboards export as PDFs, while role-based permissions separate individual, team, and organization-wide views. Integrations include Five9, Amazon Connect, Talkdesk, Genesys, Salesforce, Zendesk, Snowflake, and Microsoft Teams. The product is available on web and via API. Pricing is on request.
Sprinklr Service
Sprinklr Service has no write-up on Specifiction yet; its figures are above.