Level AI Contact Center Analytics vs Thematic
Level AI Contact Center Analytics
thelevel.aiThematic
getthematic.comSide by side
| Figure | Level AI Contact Center Analytics | Thematic |
|---|---|---|
| Price from | — | $2,083.33/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 1 | 2 |
| Spec score · Support Analytics | 7.8 (#8) | 7.1 (#14) |
| Spec score · Customer Interaction Analytics Software | 7.6 (#12) | 7.0 (#17) |
| Spec score · Customer Experience Analytics Software | 7.7 (#12) | 7.1 (#20) |
| Integrations | The integrations directory lists systems including Five9, Twilio, Amazon Connect, Talkdesk, Genesys, Zendesk, Salesforce, Okta, Slack, and Intercom. | Integration options include one-click integrations, API access, sFTP, file uploads, and custom integrations; listed connections include Qualtrics, Intercom, Zendesk, Slack, BigQuery, and Snowflake. |
| Purpose | The analytics platform analyzes calls, chats, and emails to surface agent and team performance, QA scores, CSAT, call drivers, trends, and contact center KPIs. | Thematic unifies surveys, tickets, calls, reviews, and social feedback into a traceable source of customer intelligence for enterprise CX teams. |
| Security | Level AI lists ISO 27001 Type II, SOC 2 Type II, HIPAA, PCI DSS, HITRUST CSF, and GDPR compliance or certification, and says audit documentation is available through its Trust Center. | Thematic states that it is SOC 2 Type II certified and complies with GDPR and CCPA, and that customer data is encrypted at rest and in transit. |
Plans
Level AI Contact Center Analytics
- Level AI Contact Center AnalyticsPriced on request
In their own words
Level AI Contact Center Analytics
Level AI Contact Center Analytics brings calls, chats, and email data together with QA scores, customer feedback, and performance measures. It helps contact center teams examine agent and team performance, customer sentiment, call drivers, and operational trends. Tracked measures include QA Score, InstaScore, iCSAT, sentiment, customer effort, resolution status, NPS, CSAT, average handle time, and first contact resolution. Users can build filtered reports, compare agents or teams, track KPIs, and review historical trends. Dashboards cover QA performance, coaching, auditor performance, Voice of the Customer, and conversation insights. AI Workers answer natural-language questions about contact center data; scheduled reports and threshold-based alerts can also send updates or activate AI Workers. Dashboards export as PDFs, while role-based permissions separate individual, team, and organization-wide views. Integrations include Five9, Amazon Connect, Talkdesk, Genesys, Salesforce, Zendesk, Snowflake, and Microsoft Teams. The product is available on web and via API. Pricing is on request.