Level AI Contact Center Analytics vs Verint CX Analytics
Level AI Contact Center Analytics
thelevel.aiVerint CX Analytics
verint.comSide by side
| Figure | Level AI Contact Center Analytics | Verint CX Analytics |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | — |
| Plans published | 1 | 2 |
| Spec score · Customer Experience Analytics Software | 7.7 (#12) | 7.0 (#21) |
| Headquarters | Mountain View, California, United States | Melville, New York, USA |
| Integrations | The integrations directory lists systems including Five9, Twilio, Amazon Connect, Talkdesk, Genesys, Zendesk, Salesforce, Okta, Slack, and Intercom. | Verint Integration Studio lists Salesforce, Microsoft, Workday, and ServiceNow as examples, and says it offers more than 500 connectors across 300 vendors. |
| Intended users | The analytics page describes reporting for contact center leaders, operations teams, product teams, and compliance stakeholders. | Verint describes CX analytics as helping organizations, business leaders, analysts, and IT developers understand contact-center trends and anomalies. |
| Purpose | The analytics platform analyzes calls, chats, and emails to surface agent and team performance, QA scores, CSAT, call drivers, trends, and contact center KPIs. | Verint CX Analytics uses AI to surface customer experience insights from interactions across channels to help improve customer experience, increase revenue, and lower costs. |
| Security | Level AI lists ISO 27001 Type II, SOC 2 Type II, HIPAA, PCI DSS, HITRUST CSF, and GDPR compliance or certification, and says audit documentation is available through its Trust Center. | Verint's cloud security page says recordings and databases are encrypted with AES 256 or better and data in transit with TLS 1.2 or better; it also lists PCI, GDPR, ISO, SOC 2, and HIPAA among standards its security practice follows. |
Plans
Level AI Contact Center Analytics
- Level AI Contact Center AnalyticsPriced on request
Verint CX Analytics
- Verint CX AnalyticsPriced on request
- Verint CX AnalyticsPriced on request
In their own words
Level AI Contact Center Analytics
Level AI Contact Center Analytics brings calls, chats, and email data together with QA scores, customer feedback, and performance measures. It helps contact center teams examine agent and team performance, customer sentiment, call drivers, and operational trends. Tracked measures include QA Score, InstaScore, iCSAT, sentiment, customer effort, resolution status, NPS, CSAT, average handle time, and first contact resolution. Users can build filtered reports, compare agents or teams, track KPIs, and review historical trends. Dashboards cover QA performance, coaching, auditor performance, Voice of the Customer, and conversation insights. AI Workers answer natural-language questions about contact center data; scheduled reports and threshold-based alerts can also send updates or activate AI Workers. Dashboards export as PDFs, while role-based permissions separate individual, team, and organization-wide views. Integrations include Five9, Amazon Connect, Talkdesk, Genesys, Salesforce, Zendesk, Snowflake, and Microsoft Teams. The product is available on web and via API. Pricing is on request.
Verint CX Analytics
Verint CX Analytics uses AI to find customer experience insights in contact-center interactions across voice and digital channels, including conversations involving human and AI agents. CX Intelligence analyzes those conversations, while Exact Transcription Bot produces speaker-separated transcripts and metadata; Verint says its transcription accuracy is above 90%. Data Insights Bot accepts natural-language questions about interaction, experience, and workforce data and surfaces trends, anomalies, and correlations. Voice of the Customer draws on signals such as surveys, conversations, digital behavior, and transaction patterns to identify trends, risks, and opportunities. Genie Bot generates validated insights from interactions captured by Verint Speech Analytics and Calabrio Conversation Intelligence. The product is part of Verint’s cloud solutions, with modular capabilities organizations can adopt at their own pace. Verint says its CX Automation Platform runs on existing infrastructure and integrates with any CCaaS, CRM, or AI model. It runs on the web. Pricing is on request; the product page offers a demo and directs visitors to contact sales. Verint notes that available features can vary by configuration and may change.