Level AI Contact Center Analytics vs Verint Interaction Analytics
Level AI Contact Center Analytics
thelevel.ai
Verint Interaction Analytics
verint.comSide by side
| Figure | Level AI Contact Center Analytics | Verint Interaction Analytics |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | — |
| API | Yes | — |
| Plans published | 1 | 1 |
| Spec score · Contact Center Analytics Software | 7.7 (#8) | 7.0 (#20) |
| Spec score · Support Analytics | 7.8 (#8) | 7.0 (#15) |
| Headquarters | Mountain View, California, United States | Melville, New York, USA |
| Integrations | The integrations directory lists systems including Five9, Twilio, Amazon Connect, Talkdesk, Genesys, Zendesk, Salesforce, Okta, Slack, and Intercom. | Verint says its Engagement Data Hub can link or ingest outside data, including data from CRM, CDP, and BI tools. |
| Intended users | The analytics page describes reporting for contact center leaders, operations teams, product teams, and compliance stakeholders. | Verint identifies contact centers, CX teams, compliance officers, quality assurance teams, and sales and support managers as users of interaction analytics. |
| Purpose | The analytics platform analyzes calls, chats, and emails to surface agent and team performance, QA scores, CSAT, call drivers, trends, and contact center KPIs. | It uses AI, natural language processing, and machine learning to turn customer interactions into structured insights about sentiment, agent behavior, topics, and operational trends. |
| Security | Level AI lists ISO 27001 Type II, SOC 2 Type II, HIPAA, PCI DSS, HITRUST CSF, and GDPR compliance or certification, and says audit documentation is available through its Trust Center. | Verint’s cloud security page lists PCI DSS, GDPR, ISO, SOC 2, and HIPAA among the guidelines its security practice follows. |
Plans
Level AI Contact Center Analytics
- Level AI Contact Center AnalyticsPriced on request
Verint Interaction Analytics
- Verint Interaction AnalyticsPriced on request
In their own words
Level AI Contact Center Analytics
Level AI Contact Center Analytics brings calls, chats, and email data together with QA scores, customer feedback, and performance measures. It helps contact center teams examine agent and team performance, customer sentiment, call drivers, and operational trends. Tracked measures include QA Score, InstaScore, iCSAT, sentiment, customer effort, resolution status, NPS, CSAT, average handle time, and first contact resolution. Users can build filtered reports, compare agents or teams, track KPIs, and review historical trends. Dashboards cover QA performance, coaching, auditor performance, Voice of the Customer, and conversation insights. AI Workers answer natural-language questions about contact center data; scheduled reports and threshold-based alerts can also send updates or activate AI Workers. Dashboards export as PDFs, while role-based permissions separate individual, team, and organization-wide views. Integrations include Five9, Amazon Connect, Talkdesk, Genesys, Salesforce, Zendesk, Snowflake, and Microsoft Teams. The product is available on web and via API. Pricing is on request.
Verint Interaction Analytics
Verint Interaction Analytics has no write-up on Specifiction yet; its figures are above.