LimeSurvey vs Medallia

LimeSurvey is a survey creation service available online or as a self-hosted open-source option. It offers more than 30 customizable question types, branching logic, and media support, with surveys shareable through links, QR codes, social media, email, posters, and flyers. Free access includes more than 800 templates. The free plan provides 25 responses per month and one admin user; Basic costs $39 a month and includes unlimited surveys and questions, 1,000 responses per month, and 250 MB of upload storage. Expert costs $432 a year and includes 10,000 responses yearly, three admin users, and 1 GB of storage. LimeSurvey supports more than 80 languages and multilingual surveys, response analytics, API access, and exports to SPSS, R, Stata, CSV, Excel, and PDF. Hosting regions include EU and US options, and the product is available as self-hosted software. The service states GDPR compliance and WCAG 2.2 Level AA alignment; ISO 27001 is in progress. Support ranges from community and email options to priority email and VIP support. LimeSurvey is headquartered in Hamburg, Germany.

Medallia Experience Cloud brings together customer and employee experience signals for enterprise teams to analyze and act on. It collects input from surveys, voice, chat, web behavior, social channels, employee feedback and video. Analytics include AI-powered themes and root-cause analysis across structured and unstructured data. Teams can use alerts, case management, role-based reporting and closed-loop feedback workflows to follow up. The platform also lists sentiment analysis, NPS surveys, feature requests, feedback portals and in-app feedback. Medallia describes solutions for customer experience, employee experience, contact centers and market research. It offers hundreds of ready-made integrations, including Workday, Salesforce, ServiceNow and Adobe, and APIs and ETL for connecting legacy systems and supporting custom connectors. Available on Android, iOS and web, it also has API access. The mobile app lets employees view feedback, dashboards, metrics and alerts, and take action. Pricing is on request, in annual tiers, with Experience Data Record pricing and unlimited users included.