Liongard vs ManageEngine ServiceDesk Plus
Liongard
liongard.com
ManageEngine ServiceDesk Plus
manageengine.comSide by side
| Figure | Liongard | ManageEngine ServiceDesk Plus |
|---|---|---|
| Price from | — | $10/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 4 | 9 |
| Spec score · Managed Service Provider Software | 8.0 (#12) | 8.8 (#4) |
| Spec score · IT Knowledge Base Software | 7.9 (#41) | 8.8 (#11) |
| Integrations | LiongardIQ includes more than 105 integrations. | Native integrations include Endpoint Central, Patch Manager Plus, Remote Access Plus, Vulnerability Manager Plus, Microsoft Intune, Configuration Manager, Microsoft 365, Active Directory, Entra ID, Zoho Assist, EventLog Analyzer and Log360. |
| Security controls | Liongard offers MFA, RSA 2048 encryption for data and credentials in transit, encryption at rest, and annual third-party penetration and risk assessments. | Security documentation states SAML 2.0 SSO, HTTPS and SSL transport, token-authenticated mobile connections, input filtering against SQL injection and XSS, role-based access, audit trails, brute-force/DoS detection and encrypted failover replication. |
| What it does | Liongard provides a centralized system of authority for asset intelligence with continuous visibility across the IT stack. | ServiceDesk Plus combines IT service management, IT asset management, CMDB and enterprise service management for departments such as HR, facilities and finance, with cloud and on-premises deployment. |
Plans
Liongard
- HunterXPriced on request
- LiongardIQPriced on request
- ThreatImpactIQPriced on request
- Visual Insights ProPriced on request
ManageEngine ServiceDesk Plus
- Standard$13 a month
- Professional$27 a month
- Enterprise$67 a month
- Standard Cloud$10 a month
- Professional Cloud$21 a month
- Enterprise Cloud$50 a month
- Standard On-premises$120 a month
- Professional On-premises$248 a month
- Enterprise On-premises$598 a month
In their own words
Liongard
Liongard provides a centralized system for asset intelligence and ongoing visibility across an IT stack. It discovers and monitors assets across cloud, SaaS, identity, network and security systems, and offers automated asset intelligence, continuous documentation, configuration change monitoring, vulnerability risk prioritization, value-based insights, and compliance and risk reporting. LiongardIQ includes more than 105 integrations and 18 months of configuration change history. ThreatImpactIQ uses live threat intelligence and business context to prioritize vulnerability risks and support remediation. The platform exposes its functionality through a REST API. Self-managed agents are available for Windows, Linux and macOS through installer scripts; listed platforms also include web and API access. Security measures include MFA, RSA 2048 encryption for data and credentials in transit, encryption at rest, and annual third-party penetration and risk assessments. Liongard lists GDPR, NIST, SOC 2, PCI and HIPAA compliance programs. Product trials, described as technical evaluations, are available through a demo request. Smart Start onboarding offers setup guidance and one-on-one sessions with a Partner Success Engineer. Pricing is on request, and user-generated guides, runbooks and manual process documentation require a separate document-management system.
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus is an IT help desk product with a free plan and a 30-day trial. Its feature set includes SLA management, a knowledge base, approval workflows, an employee portal, single sign-on, and IT asset management. The paid plans separate core help desk use from broader management needs: Standard is $13 a month, billed monthly, for IT help desk work; Professional is $27 a month, billed monthly, and adds asset management; Enterprise is $67 a month, billed monthly, and includes change management and projects alongside the help desk and asset management. The product is available on Android, iOS, Linux, macOS, web, and Windows, with mobile apps listed. That combination gives teams a way to compare the included service and asset capabilities against their plan requirements while accounting for access across desktop and mobile platforms.