Listen Labs vs Outset
Listen Labs
listenlabs.aiOutset
outset.aiSide by side
| Figure | Listen Labs | Outset |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 0 | 1 |
| Spec score · Conversational AI Survey Platforms | 7.4 (#5) | 7.8 (#3) |
| Spec score · AI User Research Tools | 7.4 (#21) | 7.8 (#14) |
| Headquarters | San Francisco, California, United States | San Francisco, California, United States |
| Integrations | Official documentation describes integrations with Qualtrics, Rally, and Decipher (Forsta), including participant redirects and ID or status syncing. | Outset supports exporting research reports to Dovetail and lists Prolific, User Interviews, and Respondent as integrated panel partners. |
| Interviews | The AI interviewer conducts video conversations with dynamic follow-up questions, and the homepage says interviews run across 120+ languages. | Its AI moderator conducts video, voice, or text interviews and dynamically probes participant responses. |
| Security | Listen states it is SOC 2 Type II, GDPR, and CCPA compliant, holds ISO certifications 42001, 27001, and 27701, uses 256-bit encryption, and does not use customer data to train AI models. | Outset states it is SOC 2 Type II certified and GDPR and HIPAA compliant, and that customer data is encrypted at rest and is never used to train external models. |
| Support | The docs direct users to [email protected] for account, billing, or technical questions. | Outset says its Customer Success team provides a dedicated onboarding call, and additional support models can help with study setup and recruitment. |
| What it does | Listen is an AI-powered research platform that handles study design, recruitment, interviews, and analysis from a business question. | Outset is an AI-powered research platform combining AI-moderated interviews, participant recruiting, and automated insight synthesis. |
Plans
In their own words
Listen Labs
Listen Labs is an AI-powered research platform for planning studies, recruiting participants, interviewing them, and analyzing results. Its study builder can draft research objectives, questions, and probing context from a study goal. Teams can recruit through Listen’s participant panel, share their own study link, or combine the two. The AI moderator conducts video interviews with dynamic follow-up questions and supports more than 120 languages. Listed study types include concept, prototype, creative, and usability testing, brand tracking, consumer journey mapping, and multi-market segmentation. Research Agent can generate charts, statistical tests, highlight reels, reports, slide decks, summaries, and custom CSV exports. Mission Control and the Research Library support searching across studies, tracking trends, and getting answers linked to source studies and respondents. Quality Guard screens responses using voice, video, behavioral, and transcript signals; flagged interviews receive human review. Listen lists integrations with Qualtrics, Rally, and Decipher (Forsta), plus MCP connections to compatible tools including Claude, Notion, Figma, ChatGPT, Cursor, and Microsoft Copilot. It offers web, Android, iOS, and API access. Pricing is available on request.