LiteManager vs ScreenMeet Remote Support
LiteManager
litemanager.com
ScreenMeet Remote Support
screenmeet.comSide by side
| Figure | LiteManager | ScreenMeet Remote Support |
|---|---|---|
| Price from | — | $49/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | — | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 9 | 4 |
| Spec score · Remote Support Software | 8.1 (#25) | 8.7 (#10) |
| Spec score · Remote support tools | 8.0 (#27) | 8.8 (#9) |
| Integrations | The maker documents Windows Active Directory and group policy deployment, SMTP settings for two-factor codes, and Google Play and App Store distribution for mobile apps. | Native one-click integrations are offered for ServiceNow, Salesforce Service Cloud and Tanium. |
| Purpose | LiteManager provides remote administration and support for computers over the Internet or a local network, and is also described for distance learning and employee activity supervision. | Remote Support lets technology professionals remotely view and control end-user or customer devices to troubleshoot issues. |
| Remote control | Its features include remote desktop control, file management, process and service controls, power management, chat, and screen recording. | Agents can access and control supported end-user devices from their ITSM or CRM workspace. |
| Security encryption | The security page says transferred data is encrypted using a public RSA 2048-bit session key and a 256-bit AES key, with cryptographic functions implemented in certified Microsoft system libraries. | ScreenMeet states that session transport uses TLS 1.2 and AES-256 encryption, with AES-256 for sensitive data at rest. |
Plans
LiteManager
- Standard license (300 licenses and more)$7, paid once
- Standard license (100 licenses and more)$8, paid once
- Standard license (50 licenses and more)$9, paid once
- Standard license (1 license and more)$10, paid once
- HelpDesk license (1 channel)$300, paid once
- HelpDesk license (n channels)$300, paid once
- HelpDesk license (2 channels)$600, paid once
- HelpDesk license (3 channels)$900, paid once
- Unlimited license (1000-9999 licenses)$5,000, paid once
ScreenMeet Remote Support
- Contact Center Access$49 a month
- Contact Center Access/Remote$79 a month
- IT Help Desk/Virtual Tech Bar$99 a month
- Remote SupportPriced on request
In their own words
LiteManager
LiteManager has no write-up on Specifiction yet; its figures are above.
ScreenMeet Remote Support
ScreenMeet Remote Support lets technology professionals remotely view and control end-user or customer devices to troubleshoot issues. Its tools include remote access and control, screen sharing, file transfer, diagnostics, and unattended support, along with multi-monitor support, session transfer, annotation, and session recording. AI session summaries generate case notes, while Agent Assist offers real-time troubleshooting recommendations. The product runs inside ServiceNow, Salesforce, and Tanium workflows; sessions can launch from those interfaces and activity can be documented in incidents or tickets. Security controls include consent tracking, audit trails, geo-fencing, and configurable data and file storage locations. ScreenMeet says it maintains annual SOC 2 Type 2 and ISO 27001 certifications and supports GDPR compliance. Its security document describes TLS and DTLS 1.2+ encryption in transit and AES-256 for sensitive data at rest. It supports desktop, mobile, and browser access, as well as API. The stated requirements include Windows 11, Windows Server 2022 and 2025, macOS 15 and 26, Ubuntu 18.04.3+, Red Hat 7.6+, iOS 12.3.x+, and Android 13+. Pricing is on request; a 14-day trial is listed.