LiveAgent vs Znuny
LiveAgent
liveagent.com
Znuny
znuny.orgSide by side
| Figure | LiveAgent | Znuny |
|---|---|---|
| Price from | $15/mo | $374.92/mo |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | — | Yes |
| Linux | — | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 13 | 7 |
| Spec score · Help desk software | 8.8 (#19) | 9.1 (#7) |
| Spec score · Customer Service - Midmarket Software | 8.4 (#11) | 8.4 (#12) |
| API access | Yes | Yes |
| Customer portal | Yes | Yes |
| Founded | 2004 | 2013 |
| Free plan | Yes | Yes |
| Headquarters | Bratislava, Slovakia | Berlin, Germany |
| Help center | Yes | Yes |
| Shared inbox | Yes | Yes |
| SLA management | Yes | Yes |
| Ticket automation | Yes | Yes |
Plans
LiveAgent
- Small business$15 a month
- Medium business$29 a month
- Large business$49 a month
- Enterprise$69 a month
- Small business annual$15 a month
- Small business monthly$19 a month
- Medium business annual$29 a month
- Medium business monthly$35 a month
- Large business annual$49 a month
- Large business monthly$59 a month
Znuny
- Znuny (open-source software)Free
- Silver Hosting$799 a month
- Gold Hosting$1,419 a month
- Platinum Hosting$3,169 a month
- Silver Support$4,499 a year
- Gold Support$9,999 a year
- Platinum Support$28,999 a year
In their own words
LiveAgent
LiveAgent is a customer-support platform that brings communication channels into one dashboard or inbox. Teams can handle email, live chat, phone, social media, WhatsApp, Viber and a knowledge base, alongside ticket automation, SLA management, a help center, customer portal and API access. The platform lists more than 200 integrations. Its AI chatbot provides support in more than 100 languages, and built-in AI can automate up to 75% of conversations. LiveAgent offers a 30-day trial, but the listed information does not state a permanent free plan. Small business costs $15 per agent per month when billed annually, or $19 per agent per month when billed monthly. Medium business costs $29 per agent per month billed annually or 35.00 USD billed monthly. Large business is 49.00 USD annually or 59.00 USD monthly per agent, and Enterprise is 69.00 USD annually or 85.00 USD monthly per agent. Plans can be upgraded, downgraded or canceled at any time, with no contracts or setup fees. LiveAgent was founded in 2004 and is headquartered in Bratislava, Slovakia.
Znuny
Znuny is an open-source ITSM and helpdesk platform for service management, IT, and customer support. It brings portal, email, phone with CTI, REST and SOAP web services, and monitoring tools into ticket workflows. Automation can route and classify tickets, escalate them, send notifications, manage states, and run multi-step business processes. Knowledge management and a self-service portal help customers find answers. Teams can adapt the system with dynamic fields, modular components, more than 2,000 configuration options, and access to the source code. It integrates with CRM systems, catalogues, databases, and other external systems through add-ons and web services. Deployment options include on premise, a customer server or cloud provider, and Znuny-managed hosting. The software is free to use; paid hosting and support are also offered. Hosting plans start at $799 a month, billed annually, and support plans start at $4,499 a year. Znuny is based in Berlin and was founded in 2013.