LiveChat vs LooperChat
LiveChat
livechat.comLooperChat
looperchat.comSide by side
| Figure | LiveChat | LooperChat |
|---|---|---|
| Price from | $19/mo | $30/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Self-hosted | — | Yes |
| Plans published | 9 | 4 |
| Spec score · Live chat software | 9.3 (#5) | 8.7 (#20) |
| Website chatbot | Yes | Yes |
| Chat channels | omnichannel | website |
| Free plan | No | Yes |
| Installation | Manual installation uses JavaScript copied from the account and pasted before the website closing body tag; WordPress and Shopify plugins are also offered. | The widget can be installed by adding a single script tag to a website. |
| Integrations | The marketplace advertises more than 200 communication, ecommerce and CRM integrations. | LooperChat supports Model Context Protocol integrations, including custom MCP servers on the Business plan. |
| Live agent chat | Yes | Yes |
| Platforms | LiveChat offers web, Windows, macOS, iOS, and Android apps. | LooperChat offers mobile apps for iOS and Android, and its widget documentation says it works with any website, CMS, or framework. |
| Product | LiveChat provides website live chat for customer support, lead qualification, and sales. | LooperChat provides AI-powered live chat and chatbot tools for websites. |
| Security | The current product page states SOC 2 Type 2-audited security, GDPR and CCPA compliance, WCAG 2.2 AA accessibility and PCI DSS SAQ A. | The privacy policy says Transfon uses security measures to protect personal information and stored data from unauthorized access, alteration, disclosure, or destruction. |
| Support | TrustRadius reviewers repeatedly praise intuitive navigation, 24/7 customer support and helpful videos, articles and usage guidance. | The pricing page lists community support for Free, email support for Basic, priority support for Business, and a dedicated support engineer for Enterprise. |
| Visitor tracking | Yes | Yes |
Plans
LiveChat
- Starter$19 a month
- Team$49 a month
- Business$79 a month
- Essential$19 a month
- Starter$19 a month
- Team$49 a month
- Business$79 a month
- Growth$79 a month
- EnterprisePriced on request
LooperChat
- FreeFree
- Basic$30 a month
- Business$90 a month
- EnterprisePriced on request
In their own words
LiveChat
LiveChat provides website live chat for customer support, lead qualification, and sales, with visitor tracking and omnichannel messaging. Conversations can show browsing activity, live cart contents, recent orders, and payment status. Its Inbox brings chats, tickets, and AI Agent handoffs together, with views for assigned, queued, unassigned, supervised, and archived work. The AI Agent answers common questions using a knowledge base and rules, and can pass complex requests to a teammate with context. Additional AI tools suggest replies, summarize conversations, refine wording, and propose tags. LiveChat lists 200 integrations, including Shopify, WooCommerce, WordPress, Webflow, WhatsApp, Messenger, Instagram, and Klaviyo. It is available on web, Windows, macOS, iOS, and Android. Starter costs $19 a month (billed billed annually), Team costs $49 a month (billed billed annually), and Business costs $79 a month (billed billed annually). There is no free plan, but a 14-day trial is offered; all plans include 24/7/365 support.
LooperChat
LooperChat has no write-up on Specifiction yet; its figures are above.