LiveChat vs MyLiveChat

LiveChat provides website live chat for customer support, lead qualification, and sales, with visitor tracking and omnichannel messaging. Conversations can show browsing activity, live cart contents, recent orders, and payment status. Its Inbox brings chats, tickets, and AI Agent handoffs together, with views for assigned, queued, unassigned, supervised, and archived work. The AI Agent answers common questions using a knowledge base and rules, and can pass complex requests to a teammate with context. Additional AI tools suggest replies, summarize conversations, refine wording, and propose tags. LiveChat lists 200 integrations, including Shopify, WooCommerce, WordPress, Webflow, WhatsApp, Messenger, Instagram, and Klaviyo. It is available on web, Windows, macOS, iOS, and Android. Starter costs $19 a month (billed billed annually), Team costs $49 a month (billed billed annually), and Business costs $79 a month (billed billed annually). There is no free plan, but a 14-day trial is offered; all plans include 24/7/365 support.

MyLiveChat adds website chat for businesses that want visitors to reach a live agent or a chatbot. It also tracks visitors, and its listed chat channel is the website. The service is available on the web, Windows, macOS, iOS, and Android, and lists 45 integrations. The free plan provides one agent seat and three years of chat history, at free, billed forever, with no credit card required. Starter costs $15 a month and has one agent seat and three years of history. Basic costs $29 a month for two to four seats and five years of history, while Corporate costs $59 a month for five to nine seats and five years. Enterprise costs $99 a month for 10 or more seats and 15 years of chat history. Paid plans are billed monthly and can be canceled at any time. MyLiveChat is the maker, founded in 2003 and headquartered in North York, Ontario, Canada.