LiveChat vs ReplyAgent
LiveChat
livechat.comReplyAgent
replyagent.comSide by side
| Figure | LiveChat | ReplyAgent |
|---|---|---|
| Price from | $19/mo | $19/mo |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 9 | 6 |
| Spec score · Live chat software | 9.3 (#5) | 8.8 (#17) |
| Included agent seats | 1 | 5 |
| API | The platform exposes Agent Chat and Customer Chat APIs over stateless Web API and stateful WebSocket real-time transports. | ReplyAgent provides a developer API documentation link and says booking workflows are available through API or MCP server. |
| Website chatbot | Yes | Yes |
| Chat channels | omnichannel | omnichannel |
| Free plan | No | Yes |
| Integrations | The marketplace advertises more than 200 communication, ecommerce and CRM integrations. | Listed integrations include Baserow, Supabase, Cal.com, FireCrawl, n8n, Make.com, Meta CAPI, and ActiveCampaign. |
| Live agent chat | Yes | Yes |
| Product | LiveChat provides website live chat for customer support, lead qualification, and sales. | ReplyAgent is a white-label AI communication platform for agencies to automate sales, marketing, and support through messaging apps. |
| Support | TrustRadius reviewers repeatedly praise intuitive navigation, 24/7 customer support and helpful videos, articles and usage guidance. | ReplyAgent says it typically replies to contact form messages within one business day. |
Plans
LiveChat
- Starter$19 a month
- Team$49 a month
- Business$79 a month
- Essential$19 a month
- Starter$19 a month
- Team$49 a month
- Business$79 a month
- Growth$79 a month
- EnterprisePriced on request
ReplyAgent
- FreeFree
- Premium$19 a month
- Ignite$299 a month
- Enterprise$599 a month
- Agency accountFree
- Standard workspace$19 a month
In their own words
LiveChat
LiveChat provides website live chat for customer support, lead qualification, and sales, with visitor tracking and omnichannel messaging. Conversations can show browsing activity, live cart contents, recent orders, and payment status. Its Inbox brings chats, tickets, and AI Agent handoffs together, with views for assigned, queued, unassigned, supervised, and archived work. The AI Agent answers common questions using a knowledge base and rules, and can pass complex requests to a teammate with context. Additional AI tools suggest replies, summarize conversations, refine wording, and propose tags. LiveChat lists 200 integrations, including Shopify, WooCommerce, WordPress, Webflow, WhatsApp, Messenger, Instagram, and Klaviyo. It is available on web, Windows, macOS, iOS, and Android. Starter costs $19 a month (billed billed annually), Team costs $49 a month (billed billed annually), and Business costs $79 a month (billed billed annually). There is no free plan, but a 14-day trial is offered; all plans include 24/7/365 support.
ReplyAgent
ReplyAgent has no write-up on Specifiction yet; its figures are above.