LiveChat vs Slaask
LiveChat
livechat.comSlaask
get.slaask.comSide by side
| Figure | LiveChat | Slaask |
|---|---|---|
| Price from | $19/mo | $29/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 9 | 4 |
| Spec score · Live chat software | 9.3 (#5) | 8.2 (#38) |
| Website chatbot | Yes | Slaask says customers can create a personalized chatbot aligned with their company brand identity to engage leads and customers around the clock. |
| Chat channels | omnichannel | omnichannel |
| Free plan | No | No |
| Integrations | The marketplace advertises more than 200 communication, ecommerce and CRM integrations. | The integrations directory lists tools including Twitter, Facebook, Zapier, Pipedrive, HubSpot, Zendesk, Salesforce, Google Analytics, and Trello. |
| Live agent chat | Yes | Yes |
| Product | LiveChat provides website live chat for customer support, lead qualification, and sales. | Slaask describes itself as a customer service app for Slack users that brings team and customer communications together in Slack. |
| Security | The current product page states SOC 2 Type 2-audited security, GDPR and CCPA compliance, WCAG 2.2 AA accessibility and PCI DSS SAQ A. | The Plus plan lists a secure help desk using HTTPS, and the feature catalog describes the widget as fast, secure, and reliable. |
| Support | TrustRadius reviewers repeatedly praise intuitive navigation, 24/7 customer support and helpful videos, articles and usage guidance. | Standard includes 24/7 human support, and the GDPR page says questions are accepted 24/7 via live chat or email. |
| Visitor tracking | Yes | Yes |
Plans
LiveChat
- Starter$19 a month
- Team$49 a month
- Business$79 a month
- Essential$19 a month
- Starter$19 a month
- Team$49 a month
- Business$79 a month
- Growth$79 a month
- EnterprisePriced on request
In their own words
LiveChat
LiveChat provides website live chat for customer support, lead qualification, and sales, with visitor tracking and omnichannel messaging. Conversations can show browsing activity, live cart contents, recent orders, and payment status. Its Inbox brings chats, tickets, and AI Agent handoffs together, with views for assigned, queued, unassigned, supervised, and archived work. The AI Agent answers common questions using a knowledge base and rules, and can pass complex requests to a teammate with context. Additional AI tools suggest replies, summarize conversations, refine wording, and propose tags. LiveChat lists 200 integrations, including Shopify, WooCommerce, WordPress, Webflow, WhatsApp, Messenger, Instagram, and Klaviyo. It is available on web, Windows, macOS, iOS, and Android. Starter costs $19 a month (billed billed annually), Team costs $49 a month (billed billed annually), and Business costs $79 a month (billed billed annually). There is no free plan, but a 14-day trial is offered; all plans include 24/7/365 support.