LiveChat vs Subiz
LiveChat
livechat.comSubiz
subiz.com.vnSide by side
| Figure | LiveChat | Subiz |
|---|---|---|
| Price from | $19/mo | — |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 9 | 6 |
| Spec score · Live chat software | 9.3 (#5) | 8.2 (#37) |
| Website chatbot | Yes | Its chatbot features include customer recognition, proactive greetings, information collection, scripted consultation, and handoff to an agent. |
| Chat channels | omnichannel | omnichannel |
| Free plan | No | No |
| Integrations | The marketplace advertises more than 200 communication, ecommerce and CRM integrations. | The maker lists JavaScript API and Google Analytics integrations, and website integrations for Shopify, WordPress, Joomla, and Magento. |
| Live agent chat | Yes | Yes |
| Platforms | LiveChat offers web, Windows, macOS, iOS, and Android apps. | The download page lists Mac desktop software, Windows desktop software, iOS and Android apps, and a web browser option. |
| Product | LiveChat provides website live chat for customer support, lead qualification, and sales. | Subiz describes itself as a messaging CRM and customer interaction platform that brings customer conversations from channels such as Facebook, Zalo, and websites into one screen. |
| Support | TrustRadius reviewers repeatedly praise intuitive navigation, 24/7 customer support and helpful videos, articles and usage guidance. | The maker says its support team is available 24/7 and lists [email protected] and a Hanoi customer support phone number. |
| Visitor tracking | Yes | Yes |
Plans
LiveChat
- Starter$19 a month
- Team$49 a month
- Business$79 a month
- Essential$19 a month
- Starter$19 a month
- Team$49 a month
- Business$79 a month
- Growth$79 a month
- EnterprisePriced on request
Subiz
- BasicPrice not published
- AdvancedPrice not published
- EnterprisePrice not published
- Gói cơ bản3,994,000 VND a year
- Gói nâng cao7,834,000 VND a year
- Gói doanh nghiệpPriced on request
In their own words
LiveChat
LiveChat provides website live chat for customer support, lead qualification, and sales, with visitor tracking and omnichannel messaging. Conversations can show browsing activity, live cart contents, recent orders, and payment status. Its Inbox brings chats, tickets, and AI Agent handoffs together, with views for assigned, queued, unassigned, supervised, and archived work. The AI Agent answers common questions using a knowledge base and rules, and can pass complex requests to a teammate with context. Additional AI tools suggest replies, summarize conversations, refine wording, and propose tags. LiveChat lists 200 integrations, including Shopify, WooCommerce, WordPress, Webflow, WhatsApp, Messenger, Instagram, and Klaviyo. It is available on web, Windows, macOS, iOS, and Android. Starter costs $19 a month (billed billed annually), Team costs $49 a month (billed billed annually), and Business costs $79 a month (billed billed annually). There is no free plan, but a 14-day trial is offered; all plans include 24/7/365 support.