LiveKit Agents vs Sendbird Chat
LiveKit Agents
livekit.com
Sendbird Chat
sendbird.comSide by side
| Figure | LiveKit Agents | Sendbird Chat |
|---|---|---|
| Price from | $50/mo | $349/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | Yes | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 4 | 4 |
| Spec score · Communication Platform as a Service (cPaaS) Platforms | 9.0 (#1) | 7.9 (#8) |
| Compliance | LiveKit lists SOC 2 Type II, GDPR, HIPAA, CCPA / CPRA, and the EU–US Data Privacy Framework; it says PCI DSS and ISO 27001 are in progress. | Sendbird lists SOC 2, ISO 27001, GDPR, and HIPAA with BAA among its compliance frameworks. |
| Headquarters | San Francisco, California, United States | San Mateo, California, USA |
| Integrations | LiveKit Inference provides models from providers including OpenAI, Google, AssemblyAI, Deepgram, Cartesia, and ElevenLabs, while open source plugins connect to additional providers. | The chatbot interface supports chatbots that send and receive messages, while post-event webhooks can support custom notifications, CRM, and support desk integrations. |
| Security | LiveKit says prompts, audio, and completions handled by LiveKit Inference and its model providers are not logged or retained. | Sendbird states that its server supports TLS v1.3, message files use AES256 encryption, and IP whitelisting is available. |
| Support | Build includes community support, Ship includes email support, and Enterprise includes a support SLA. | The product page describes SDKs, UI kits, sample apps, dashboards, documentation, and white-glove support for developers. |
Plans
LiveKit Agents
- BuildFree
- Ship$50 a month
- Scale$500 a month
- EnterprisePriced on request
Sendbird Chat
- Free trialFree
- Starter 5K$349 a month
- Pro 5K$499 a month
- EnterprisePriced on request
In their own words
LiveKit Agents
LiveKit Agents is an open source framework and cloud platform for building voice, video, and physical AI agents. Python or Node.js programs can join LiveKit rooms as realtime participants, and deployments can run on LiveKit Cloud or a developer-chosen environment. Agents can process realtime voice, video, and text input and produce output in any modality. The framework supports LLM tool use, frontend RPC calls, multi-agent handoffs, and connections to phone systems through native SIP. LiveKit Inference provides models from providers including OpenAI, Google, AssemblyAI, Deepgram, Cartesia, and ElevenLabs; open source plugins connect to other providers. LiveKit Cloud includes agent insights such as session replay, transcripts, trace spans, logs, and reports. The free Build plan includes 1,000 agent session minutes, five concurrent sessions, and one deployment. Ship starts at $50 a month and includes 5,000 minutes, then $0.01. LiveKit says prompts, audio, and completions handled by LiveKit Inference and its model providers are not logged or retained. It lists SOC 2 Type II, GDPR, HIPAA, CCPA / CPRA, and the EU–US Data Privacy Framework; PCI DSS and ISO 27001 are in progress.
Sendbird Chat
Sendbird Chat has no write-up on Specifiction yet; its figures are above.