LivePerson Conversation Builder vs Voiceflow
LivePerson Conversation Builder
liveperson.com
Voiceflow
voiceflow.comSide by side
| Figure | LivePerson Conversation Builder | Voiceflow |
|---|---|---|
| Price from | — | $81/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 3 | 7 |
| Spec score · Chatbot Builders | 8.2 (#89) | 9.5 (#1) |
| AI bot generation | Yes | Yes |
| Channels | Bots can reuse automated conversation flows across messaging channels, and the product supports messaging and voice bots. | Agents can be deployed through web chat, mobile interfaces, telephony, SMS and custom interfaces using the Conversations API. |
| Deployment channels | multichannel | multichannel |
| Founded | 1995 | 2019 |
| Human handoff | Yes | Yes |
| Integrations | Conversation flows can integrate with CRMs, scheduling tools, order and inventory systems, payment platforms, and other back-end systems. | Native connectors include Zendesk, Salesforce, HubSpot, Shopify, Airtable, Google Sheets, Gmail and Twilio. |
| Intended users | LivePerson describes its solutions for brands and enterprise customers, and says Conversation Builder supports nontechnical staff. | The product is presented for CX and support leaders, engineers, enterprise teams, and agencies or partners building agents for clients. |
| Knowledge-base answers | Yes | Knowledge bases can connect agent answers to imported information and services such as Zendesk and Shopify. |
| Support | LivePerson's site links to Technical Support and describes it as available 24/7. | Official documentation directs users to Voiceflow support by email and offers enterprise product demos. |
| Visual flow builder | Yes | Yes |
Plans
LivePerson Conversation Builder
- BronzePriced on request
- GoldPriced on request
- SilverPriced on request
Voiceflow
- Agencies & PartnersFree
- StarterFree
- Pro$120 a month
- Business$500 a month
- Pro$972 a year
- BusinessesPriced on request
- EnterprisePriced on request
In their own words
LivePerson Conversation Builder
LivePerson Conversation Builder has no write-up on Specifiction yet; its figures are above.
Voiceflow
Voiceflow is a platform for building, testing, deploying, and monitoring chat and voice agents across channels and languages. Its builder combines agentic playbooks, deterministic workflows, shared instructions, and guardrails. Teams can review transcripts and call recordings, run evaluations and tests, and track analytics. Agents can reach users through a native chat widget, mobile apps, phone calls, SMS, or custom interfaces built with the Conversations API. Native integrations include Zendesk, Salesforce, HubSpot, Shopify, Airtable, Google Sheets, Gmail, and Twilio. Agents can also connect to external REST APIs, custom Functions, and MCP servers. Teams can choose from major LLM providers or bring their own model. Voiceflow says customer data is not used to train AI or machine-learning models and integrated model providers are configured for zero data retention. Its security information describes encryption at rest with customer-managed keys and encryption in transit using TLS and mTLS. The company was founded in 2019. Agencies and partners have a free-trial plan with usage-based billing; business pricing is available on request. Support includes implementation that can be self-serve or fully managed.