LocalZen vs Superchat
LocalZen
localzen.comSuperchat
superchat.comSide by side
| Figure | LocalZen | Superchat |
|---|---|---|
| Price from | Free | €89/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Plans published | 4 | 6 |
| Spec score · Review Management Software | 7.9 (#85) | 9.3 (#2) |
| Free plan | Yes | Yes |
| Integrations | The site lists Google Maps, Microsoft Bing, Apple Maps, websites, and mobile apps; Facebook is marked “soon.” | Official pages advertise more than 30 integrations, including HubSpot and Shopify, with Zapier and Make options. |
| Request channels | multichannel | multichannel |
| Review management | The platform supports review categorization and sentiment analysis, plus bulk responses, templates, AI-suggested content, and automated replies. | Users can combine Google, ProvenExpert, Trustpilot and other review portals, send invitations and monitor ratings centrally. |
| Monitoring alerts | Yes | Yes |
| Review sources | Google Maps,Bing,Facebook,Apple Maps,websites,mobile apps | Google,ProvenExpert,Trustpilot,and custom links |
| Support | The pricing page lists email, in-app chat, and telephone support among plan features, and says Pro includes priority phone support. | Support chat is offered Monday through Friday from 09:00 to 18:00 CEST, with email support also available. |
Plans
LocalZen
- FreeFree
- BasicPriced on request
- ProPriced on request
- StandardPriced on request
Superchat
- FreeFree
- Basic€89 a month
- Professional€149 a month
- Advanced€299 a month
- FreeFree
- CustomPrice not published
In their own words
Superchat
Superchat combines reputation management with a multichannel customer inbox. It brings reviews from Google, ProvenExpert, Trustpilot and custom links into one place, lets users send invitations through customers’ preferred channels, and provides review links and reminder templates. Monitoring alerts are included. The inbox covers WhatsApp, Instagram, Facebook Messenger, Telegram, live chat, email and SMS. Integrations are available through direct connections, Zapier, Make and the Superchat API from the Advanced plan onward. Professional includes one AI agent and automations; Advanced includes three AI agents. Superchat offers web, Android, iOS, macOS and Windows access, with mobile apps supporting replies and push notifications. The Free plan is free with one WhatsApp number, one employee access and 30 active contacts. Paid plans start at €89 a month, billed monthly, with a stated 12-month minimum contract.