LogMeIn Pro vs Zoho Assist
LogMeIn Pro
logmein.com
Zoho Assist
zoho.comSide by side
| Figure | LogMeIn Pro | Zoho Assist |
|---|---|---|
| Price from | $30/mo | $10/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 3 | 13 |
| Spec score · Remote desktop software | 9.0 (#15) | 9.2 (#4) |
| Spec score · Remote support tools | 8.6 (#14) | 9.1 (#5) |
| Access mode | both | both |
| File transfer | The product supports drag-and-drop transfers between computers without a stated file-size limit. | File transfer is included in Remote Support Standard and Unattended Access Standard. |
| Founded | 2003 | 1996 |
| Free plan | No | Yes |
| Integrations | The vendor's integration directory lists Acronis, Nexthink, ServiceNow, HaloPSA, Agiloft, Autotask, ConnectWise and Freshdesk integrations for Resolve or Rescue; it does not label these as Pro integrations. | Integrations include Zoho ecosystem tools, popular third-party tools, and Zendesk. |
| Mobile apps | Yes | Zoho Assist offers a mobile app with separate Technician App and Customer App options. |
| Session recording | Yes | Session recording is available in the Enterprise and Unattended Access Professional plans. |
| Supported platforms | Windows,macOS,iOS,Android,web | Supported platforms include Windows, Mac, Linux, Raspberry Pi, Android, iOS, and Chrome OS. |
Plans
LogMeIn Pro
- Individuals$30 a month
- Power Users$70 a month
- Small Businesses$129 a month
Zoho Assist
- FreeFree
- Remote Support - Standard$10 a month
- Remote Support - ProfessionalPrice not published
- Remote Support - EnterprisePrice not published
- Unattended Access - StandardPrice not published
- Unattended Access - ProfessionalPrice not published
- Free EditionFree
- Remote Support EnterprisePrice not published
- Remote Support ProfessionalPrice not published
- Remote Support StandardPrice not published
In their own words
LogMeIn Pro
LogMeIn Pro has no write-up on Specifiction yet; its figures are above.
Zoho Assist
Zoho Assist is remote support software for attended and on-demand sessions, as well as unattended access. It runs on Windows, macOS, Linux, iOS, Android, Chrome OS, Raspberry Pi, and web browsers. Support tools include screen sharing, multi-monitor navigation, chat, session scheduling, file transfer, and diagnostics. Technicians can initiate on-demand sessions without installing software, and sessions do not require prior downloads. Remote camera sharing offers guidance through smartphone cameras or smartglasses; browser cobrowse supports live guidance with field highlighting and sensitive-data masking, without downloads or plugins. File transfer and session recording are supported. Zoho Assist lists TLS 1.2 and AES 256-bit encryption and recurring security audits. The free plan covers one technician and five devices. Remote Support Standard is $10 a month, billed annually, for two concurrent sessions per technician. Plans can be changed or canceled at any time. Enterprise Support includes 24/7 assistance by live chat or email.