LogRocket vs Smartlook

LogRocket combines session replay, product analytics, and error monitoring for web and native mobile apps. It records user activity and events, and teams can search sessions by user information, errors, URLs, and more than 50 other options. Galileo Highlights summarizes sessions to help teams investigate issues without reviewing each recording. Core includes analytics, error, and log events, plus funnels, path analysis, alerting, clickmaps, heatmaps, and rage-click maps. Performance monitoring covers web vitals, CPU and memory use, network speed, request duration, and page loads. LogRocket lists 40+ out-of-the-box integrations and supports custom integration setup; examples include Datadog, New Relic, Zendesk, Intercom, Sentry, Snowflake, and LaunchDarkly. Passwords are excluded by default, and customers can block or redact other sensitive fields before data leaves the browser. LogRocket states that it is SOC 2 Type II certified, encrypts data in transit and at rest, and supports GDPR, CCPA, HIPAA, and FINRA requirements. Enterprise self-hosted deployments run on customer infrastructure, with data staying within the customer's network.

Smartlook combines session recordings with event-based analytics for websites and mobile apps. It supports web, iOS, Android, and an API. Funnels identify where users leave, while heatmaps show clicks and scrolling; rage-click detection and mobile capture are also available. Mobile crash reports connect a crash with the recording and preceding events. Smartlook says its SDKs automatically mask passwords, numbers, and form contents in recordings. Its listed security measures include SSL/TLS transfer encryption, AWS infrastructure, and a Data Protection Officer. Integrations include Google Firebase, HubSpot, Salesforce, Segment, Slack, Intercom, Jira, Mixpanel, Sentry, and Zapier. The free plan costs nothing, subject to limitations, and allows 20 REST API requests per hour. New paid plans have not been available since 31 May 2026. The standalone platform is scheduled for decommissioning on 30 September 2027; online support is scheduled through 31 August 2027.