Skip to content
SPECIFICTION
Get listed

Smartlook

smartlook.com

Free plan WebiOSAndroidAPI
Visit smartlook.com
Spec score 8.3 #27 of 63 in Heatmap and session replay tools

What it is

Smartlook combines session recordings with event-based analytics for websites and mobile apps. It supports web, iOS, Android, and an API. Funnels identify where users leave, while heatmaps show clicks and scrolling; rage-click detection and mobile capture are also available. Mobile crash reports connect a crash with the recording and preceding events. Smartlook says its SDKs automatically mask passwords, numbers, and form contents in recordings. Its listed security measures include SSL/TLS transfer encryption, AWS infrastructure, and a Data Protection Officer. Integrations include Google Firebase, HubSpot, Salesforce, Segment, Slack, Intercom, Jira, Mixpanel, Sentry, and Zapier. The free plan costs nothing, subject to limitations, and allows 20 REST API requests per hour. New paid plans have not been available since 31 May 2026. The standalone platform is scheduled for decommissioning on 30 September 2027; online support is scheduled through 31 August 2027.

Spec sheet

Product
Smartlook combines session recordings with event based analytics for websites and mobile apps.Read 7 Oct 2026 · smartlook.com
Platforms
Smartlook documentation provides a JavaScript website SDK and Apple and Android mobile SDKs.Read 7 Oct 2026 · help.smartlook.com
Free plan
YesRead 23 Sep 2026 · smartlook.com
Integrations
Listed integrations include Google Firebase, HubSpot, Salesforce, Segment, Slack, Intercom, Jira, Mixpanel, Sentry, and Zapier.Read 7 Oct 2026 · integrations.smartlook.com
Privacy
Smartlook says its SDKs automatically mask passwords, numbers, and form contents in session recordings.Read 7 Oct 2026 · help.smartlook.com
Support
Smartlook says online support continues until 31 August 2027 and self support documentation remains until decommissioning.Read 7 Oct 2026 · smartlook.com
Headquarters
Brno, Czech RepublicRead 28 Sep 2026 · smartlook.com
API limits
The REST API is limited to 20 requests per hour on the Free plan, 100 on paid plans, and 1,000 with the REST API add-on.Read 7 Oct 2026 · integrations.smartlook.com
Crash reports
Crash reports pair session recordings with the moments leading up to a mobile app crash.Read 7 Oct 2026 · smartlook.com
Funnels and heatmaps
Funnels show user drop offs, while heatmaps show where users click and how far they scroll.Read 7 Oct 2026 · smartlook.com
Mobile capture
YesRead 23 Sep 2026 · smartlook.com
Product transition
Smartlook is winding down as a standalone product, with its platform scheduled for decommissioning on 30 September 2027.Read 7 Oct 2026 · smartlook.com
Rage-click detection
YesRead 23 Sep 2026 · smartlook.com
Sales availability
The maker says no new paid plans have been available for purchase since 31 May 2026.Read 7 Oct 2026 · smartlook.com
Security measures
Smartlook's Data Processing Agreement lists SSL/TLS encryption for data transfers, AWS infrastructure, and a Data Protection Officer.Read 7 Oct 2026 · smartlook.com
Session recordings
Session recordings let teams review user sessions and filter to find important moments.Read 7 Oct 2026 · smartlook.com

Plans and prices

Free Free Free plan available until 30 September 2027, subject to plan limitations Read 7 Oct 2026 · smartlook.com

Every Smartlook plan and price →

Strong points and limits

Strong points

  • Session recordings for web and mobile apps
  • Funnels and heatmaps show user behavior
  • Crash reports include preceding sessions
  • SDKs mask listed sensitive form data
  • Many listed service integrations

Limits

  • Standalone platform scheduled for decommissioning
  • No new paid plans since 31 May 2026
  • Free REST API limited to 20 requests hourly
  • Online support ends 31 August 2027

Who it suits

It suits teams analyzing web or mobile behavior through recordings, funnels, heatmaps, crash context, and integrations. The planned shutdown matters to anyone selecting a long-term platform.

Verdict

Smartlook provides a broad behavior-analysis set across web and mobile, with recordings, event analysis, crash context, privacy masking, and integrations. Its announced wind-down and purchase restrictions make the remaining service timeline central to any decision.

Where Specifiction places it

Alternatives to SmartlookAll alternatives →