Loop Order Tracking vs Malomo
Loop Order Tracking
loopreturns.comMalomo
gomalomo.comSide by side
| Figure | Loop Order Tracking | Malomo |
|---|---|---|
| Price from | $155/mo | $49/mo |
| Free plan | Yes | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 3 | 3 |
| Spec score · Order Tracking Software | 8.2 (#6) | 7.8 (#12) |
| Founded | A Loop company blog states that Loop was founded in 2017. | 2018 |
| Integrations | Loop lists integrations for Klaviyo and Gorgias, alongside 120+ integrations and APIs for connecting with other tools. | Listed integrations include Shopify, Shopify Plus, Klaviyo, Attentive, Gorgias, Rebuy, Yotpo, and others. |
| Notifications | Shipping notifications can be sent through the merchant’s preferred email and SMS provider, and tracking pages can be fully branded. | Malomo supports real-time delivery updates by email and SMS to keep customers informed about their orders. |
| Product | Loop Tracking is a branded order tracking platform that keeps customers informed after shipment to reduce support tickets and encourage repeat purchases. | Malomo provides branded order tracking, transactional notifications, and analytics for ecommerce brands. |
| Support | The pricing page lists a Help Center knowledge base, dedicated onboarding, a dedicated support team, performance review meetings, and a Merchant Success Manager among support offerings. | Quick Start plans include email and chat support; Growth includes dedicated support and strategy. |
| Tracking pages | Merchants can add product recommendations to tracking pages to encourage upsell and cross-sell purchases. | Its tracking pages can be customized and built into a Shopify theme or implemented on a headless site using Malomo.js. |
Plans
Loop Order Tracking
- Loop Core Tracking / Checkout+ FreeFree
- Essential$155 a month
- Advanced$340 a month
In their own words
Loop Order Tracking
Loop Order Tracking is a branded post-shipment tracking platform for Shopify brands. It keeps customers informed after dispatch and alerts merchants when shipments stall, arrive late, or return to sender. Tracking pages can carry the merchant’s branding and product recommendations, while email and SMS notifications use the merchant’s preferred providers. Loop Promise displays estimated delivery dates on product pages and checkout; Loop describes those estimates as 90% accurate and calculated nightly from historical delivery data in an AI model. Integrations include Klaviyo, Gorgias, and more than 120 integrations and APIs. The Klaviyo connection can send return and shipping events for custom email or SMS flows, segments, and marketing insights. Loop lists API and web access, SOC 2 certification, GDPR and CCPA compliance, and AES-256 encryption at rest. Support offerings include a Help Center, dedicated onboarding, a support team, performance reviews, and a Merchant Success Manager. The Core Tracking/Checkout+ plan is free; Essential starts at $155 a month and Advanced at $340 a month. Buyers are directed to a demo for plan details.