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SPECIFICTION
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Loop Order Tracking

loopreturns.com

From $155/mo Free plan WebAPI
Visit loopreturns.com
Spec score 8.2 #6 of 28 in Order Tracking Software

What it is

Loop Order Tracking is a branded post-shipment tracking platform for Shopify brands. It keeps customers informed after dispatch and alerts merchants when shipments stall, arrive late, or return to sender. Tracking pages can carry the merchant’s branding and product recommendations, while email and SMS notifications use the merchant’s preferred providers. Loop Promise displays estimated delivery dates on product pages and checkout; Loop describes those estimates as 90% accurate and calculated nightly from historical delivery data in an AI model. Integrations include Klaviyo, Gorgias, and more than 120 integrations and APIs. The Klaviyo connection can send return and shipping events for custom email or SMS flows, segments, and marketing insights. Loop lists API and web access, SOC 2 certification, GDPR and CCPA compliance, and AES-256 encryption at rest. Support offerings include a Help Center, dedicated onboarding, a support team, performance reviews, and a Merchant Success Manager. The Core Tracking/Checkout+ plan is free; Essential starts at $155 a month and Advanced at $340 a month. Buyers are directed to a demo for plan details.

Spec sheet

Product
Loop Tracking is a branded order tracking platform that keeps customers informed after shipment to reduce support tickets and encourage repeat purchases.Read 8 Oct 2026 · loopreturns.com
Audience
The tracking product is described as built for Shopify, and the company says it works best for brands where delivery questions affect support volume, trust, or retention.Read 8 Oct 2026 · loopreturns.com
Integrations
Loop lists integrations for Klaviyo and Gorgias, alongside 120+ integrations and APIs for connecting with other tools.Read 8 Oct 2026 · loopreturns.com
Security
Loop says it is SOC 2 certified, follows regulations including GDPR and CCPA, and encrypts stored data at rest with AES-256.Read 8 Oct 2026 · loopreturns.com
Support
The pricing page lists a Help Center knowledge base, dedicated onboarding, a dedicated support team, performance review meetings, and a Merchant Success Manager among support offerings.Read 8 Oct 2026 · loopreturns.com
Founded
A Loop company blog states that Loop was founded in 2017.Read 8 Oct 2026 · loopreturns.com
Company scope
Loop says its system connects returns, exchanges, tracking, protection, order editing, checkout experiences, and workflows for ecommerce brands.Read 8 Oct 2026 · loopreturns.com
Delivery estimates
Loop Promise displays estimated delivery dates on product pages and checkout, with estimates described as 90% accurate and calculated nightly using historical delivery data in an AI model.Read 8 Oct 2026 · loopreturns.com
Notifications
Shipping notifications can be sent through the merchant’s preferred email and SMS provider, and tracking pages can be fully branded.Read 8 Oct 2026 · loopreturns.com
Plan availability limit
Loop directs buyers to a demo for plan details, while Essential and Advanced have displayed starting prices and the Core Tracking/Checkout+ tier is labeled Free.Read 8 Oct 2026 · loopreturns.com
Proactive alerts
Loop Tracking automatically alerts merchants about stalled or late shipments, packages returned to sender, and other shipping issues.Read 8 Oct 2026 · loopreturns.com
Tracking integration detail
The Loop and Klaviyo integration can send return and shipping events to Klaviyo for custom email and SMS flows, segments, and marketing insights.Read 8 Oct 2026 · help.loopreturns.com
Tracking pages
Merchants can add product recommendations to tracking pages to encourage upsell and cross-sell purchases.Read 8 Oct 2026 · loopreturns.com

Plans and prices

Loop Core Tracking / Checkout+ Free Free Returns software · US & Canada domestic return labels · Return Bars® · Advanced features Read 8 Oct 2026 · loopreturns.com
Essential $155 a month Starting at $155 per month Unlimited destinations · Automated return policies · Carrier rate shopping · Workflows Read 8 Oct 2026 · loopreturns.com
Advanced $340 a month Starting at $340 per month Shop Now · Instant Exchange · Bonus Credit · Fraud prevention Read 8 Oct 2026 · loopreturns.com

Every Loop Order Tracking plan and price →

Strong points and limits

Strong points

  • Branded tracking pages with product recommendations
  • Alerts for stalled, late, or returned shipments
  • Email and SMS notification support
  • Loop Promise provides delivery-date estimates
  • Free Core Tracking/Checkout+ plan

Limits

  • Essential starts at $155 a month
  • Advanced starts at $340 a month
  • Plan details require requesting a demo

Who it suits

It suits Shopify brands where delivery questions affect support workload, customer trust, or retention. Merchants wanting branded tracking, proactive alerts, notifications, and post-purchase recommendations are the intended users.

Verdict

Loop combines branded tracking, shipment alerts, notifications, delivery estimates, and purchase recommendations for Shopify-focused merchants. A free tier is listed, while paid tiers have published starting prices and further details require a demo.

Where Specifiction places it

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