AfterShip Tracking vs Loop Order Tracking
AfterShip Tracking
aftership.comLoop Order Tracking
loopreturns.comSide by side
| Figure | AfterShip Tracking | Loop Order Tracking |
|---|---|---|
| Price from | $29/mo | $155/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 5 | 3 |
| Spec score · Order Tracking Software | 9.4 (#2) | 8.2 (#6) |
| Founded | 2012 | A Loop company blog states that Loop was founded in 2017. |
| Integrations | Official integration listings include Shopify, Salesforce Commerce Cloud, Magento 2, BigCommerce, Amazon Seller Central, Klaviyo, Attentive, Gorgias, Yotpo, and ShipBob. | Loop lists integrations for Klaviyo and Gorgias, alongside 120+ integrations and APIs for connecting with other tools. |
| Notifications | The service supports automated customer communications when shipment statuses or estimated delivery dates change, including email and SMS. | Shipping notifications can be sent through the merchant’s preferred email and SMS provider, and tracking pages can be fully branded. |
| Security | AfterShip states GDPR compliance, SOC 2 Type II audited controls, CIS Benchmarks alignment, and ISO 27001 certification. | Loop says it is SOC 2 certified, follows regulations including GDPR and CCPA, and encrypts stored data at rest with AES-256. |
| Support | GetApp reports 4.9 out of 5 for customer support and recurring praise for prompt, knowledgeable help through chat, calls, and screen sharing. | The pricing page lists a Help Center knowledge base, dedicated onboarding, a dedicated support team, performance review meetings, and a Merchant Success Manager among support offerings. |
Plans
AfterShip Tracking
- FreeFree
- FreeFree
- Essentials$29 a month
- Premium$59 a month
- EnterprisePriced on request
Loop Order Tracking
- Loop Core Tracking / Checkout+ FreeFree
- Essential$155 a month
- Advanced$340 a month
In their own words
AfterShip Tracking
AfterShip Tracking gives businesses tools to track orders and shipments, review delivery performance, and monitor exceptions and delivery metrics. The service connects to more than 2,000 carriers through one integration. Tracking updates are available through webhooks, with API updates described as arriving in around 60 minutes or less. Essentials includes email and SMS alerts for shipment milestones and estimated-delivery-date changes. All listed tiers provide a branded tracking page; Premium and Enterprise add custom layouts, styles, and domains, as well as AI-powered estimated delivery dates and product recommendations on tracking pages. Integrations include Shopify, Salesforce Commerce Cloud, Magento 2, Klaviyo, Gorgias, BigCommerce, eBay, Amazon Seller Central, NetSuite, and WooCommerce. The service is available on Android, iOS, and web, with an API platform option. Essentials costs $29 a month, and Premium costs $59 a month; both list 6,000 shipments per year. Enterprise pricing is custom and not listed.
Loop Order Tracking
Loop Order Tracking is a branded post-shipment tracking platform for Shopify brands. It keeps customers informed after dispatch and alerts merchants when shipments stall, arrive late, or return to sender. Tracking pages can carry the merchant’s branding and product recommendations, while email and SMS notifications use the merchant’s preferred providers. Loop Promise displays estimated delivery dates on product pages and checkout; Loop describes those estimates as 90% accurate and calculated nightly from historical delivery data in an AI model. Integrations include Klaviyo, Gorgias, and more than 120 integrations and APIs. The Klaviyo connection can send return and shipping events for custom email or SMS flows, segments, and marketing insights. Loop lists API and web access, SOC 2 certification, GDPR and CCPA compliance, and AES-256 encryption at rest. Support offerings include a Help Center, dedicated onboarding, a support team, performance reviews, and a Merchant Success Manager. The Core Tracking/Checkout+ plan is free; Essential starts at $155 a month and Advanced at $340 a month. Buyers are directed to a demo for plan details.