Loop Order Tracking vs TrackingMore
Loop Order Tracking
loopreturns.com
TrackingMore
trackingmore.comSide by side
| Figure | Loop Order Tracking | TrackingMore |
|---|---|---|
| Price from | $155/mo | $9/mo |
| Free plan | Yes | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 3 | 7 |
| Spec score · Order Tracking Software | 8.2 (#6) | 8.4 (#4) |
| Integrations | Loop lists integrations for Klaviyo and Gorgias, alongside 120+ integrations and APIs for connecting with other tools. | Official app listings include Shopify, CSV import, WooCommerce, a tracking widget, API and Webhook connections. |
| Notifications | Shipping notifications can be sent through the merchant’s preferred email and SMS provider, and tracking pages can be fully branded. | Basic includes customizable email and SMS notifications, and the pricing page lists package-status triggers and branded email templates among its features. |
| Product | Loop Tracking is a branded order tracking platform that keeps customers informed after shipment to reduce support tickets and encourage repeat purchases. | TrackingMore provides a multi-carrier tracking API for real-time package and air-cargo tracking across 1,600+ carriers and 110+ airlines. |
| Security | Loop says it is SOC 2 certified, follows regulations including GDPR and CCPA, and encrypts stored data at rest with AES-256. | The homepage says TrackingMore implements SOC 2-aligned controls and complies with GDPR to protect data and privacy. |
| Support | The pricing page lists a Help Center knowledge base, dedicated onboarding, a dedicated support team, performance review meetings, and a Merchant Success Manager among support offerings. | The pricing page lists a self-service help center, 24/7 live chat and email support, and a dedicated account manager for Enterprise. |
Plans
Loop Order Tracking
- Loop Core Tracking / Checkout+ FreeFree
- Essential$155 a month
- Advanced$340 a month
TrackingMore
- BasicFree
- FreeFree
- FreeFree
- ProFree
- Basic$9 a month
- Pro$59 a month
- EnterprisePriced on request
In their own words
Loop Order Tracking
Loop Order Tracking is a branded post-shipment tracking platform for Shopify brands. It keeps customers informed after dispatch and alerts merchants when shipments stall, arrive late, or return to sender. Tracking pages can carry the merchant’s branding and product recommendations, while email and SMS notifications use the merchant’s preferred providers. Loop Promise displays estimated delivery dates on product pages and checkout; Loop describes those estimates as 90% accurate and calculated nightly from historical delivery data in an AI model. Integrations include Klaviyo, Gorgias, and more than 120 integrations and APIs. The Klaviyo connection can send return and shipping events for custom email or SMS flows, segments, and marketing insights. Loop lists API and web access, SOC 2 certification, GDPR and CCPA compliance, and AES-256 encryption at rest. Support offerings include a Help Center, dedicated onboarding, a support team, performance reviews, and a Merchant Success Manager. The Core Tracking/Checkout+ plan is free; Essential starts at $155 a month and Advanced at $340 a month. Buyers are directed to a demo for plan details.
TrackingMore
TrackingMore provides package and air-cargo tracking through a web platform and API for D2C merchants, developers and technology partners. It supports tracking across 1,600+ carriers and 110+ airlines; its pricing page states 1,691 carrier integrations. A shipment dashboard includes bulk import, automatic carrier detection, exception overviews and customizable tracking pages. Merchants can track orders across Shopify, Amazon, eBay, WooCommerce and Magento.
Basic includes customizable email and SMS notifications, with package-status triggers and branded email templates listed among the features. Webhooks can notify users about last-mile and critical shipment events in real time, while carrier updates are fetched every 4–6 hours. Pro adds carrier performance analytics and route, exception and transit-time analysis. A free plan is listed, and paid service starts at $8/mo. The homepage states 99.99% API uptime, a formal SLA and 24/7 technical support, and describes SOC 2-aligned controls and GDPR compliance.