Loop Order Tracking vs Postship
Loop Order Tracking
loopreturns.comPostship
postship.appSide by side
| Figure | Loop Order Tracking | Postship |
|---|---|---|
| Price from | $155/mo | $7.99/mo |
| Free plan | Yes | Yes |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | — |
| Plans published | 3 | 3 |
| Spec score · Order Tracking Software | 8.2 (#6) | 7.8 (#13) |
| Notifications | Shipping notifications can be sent through the merchant’s preferred email and SMS provider, and tracking pages can be fully branded. | Postship sends real-time order updates, and its listed features include email notifications and SMS notifications on Premium. |
| Product | Loop Tracking is a branded order tracking platform that keeps customers informed after shipment to reduce support tickets and encourage repeat purchases. | Postship is a shipment tracking and post-purchase experience app for Shopify. |
| Support | The pricing page lists a Help Center knowledge base, dedicated onboarding, a dedicated support team, performance review meetings, and a Merchant Success Manager among support offerings. | The maker homepage advertises 24/7 support, while the app listing identifies Shiprocket as the app support provider. |
Plans
Loop Order Tracking
- Loop Core Tracking / Checkout+ FreeFree
- Essential$155 a month
- Advanced$340 a month
In their own words
Loop Order Tracking
Loop Order Tracking is a branded post-shipment tracking platform for Shopify brands. It keeps customers informed after dispatch and alerts merchants when shipments stall, arrive late, or return to sender. Tracking pages can carry the merchant’s branding and product recommendations, while email and SMS notifications use the merchant’s preferred providers. Loop Promise displays estimated delivery dates on product pages and checkout; Loop describes those estimates as 90% accurate and calculated nightly from historical delivery data in an AI model. Integrations include Klaviyo, Gorgias, and more than 120 integrations and APIs. The Klaviyo connection can send return and shipping events for custom email or SMS flows, segments, and marketing insights. Loop lists API and web access, SOC 2 certification, GDPR and CCPA compliance, and AES-256 encryption at rest. Support offerings include a Help Center, dedicated onboarding, a support team, performance reviews, and a Merchant Success Manager. The Core Tracking/Checkout+ plan is free; Essential starts at $155 a month and Advanced at $340 a month. Buyers are directed to a demo for plan details.