Loop Order Tracking vs Track123
Loop Order Tracking
loopreturns.com
Track123
track123.comSide by side
| Figure | Loop Order Tracking | Track123 |
|---|---|---|
| Price from | $155/mo | $299/mo |
| Free plan | Yes | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 3 | 3 |
| Spec score · Order Tracking Software | 8.2 (#6) | 7.9 (#11) |
| Founded | A Loop company blog states that Loop was founded in 2017. | 2021 |
| Integrations | Loop lists integrations for Klaviyo and Gorgias, alongside 120+ integrations and APIs for connecting with other tools. | Track123 says it offers more than 25 integrations and lists Shopify order tracking and its package-tracking API as products. |
| Security | Loop says it is SOC 2 certified, follows regulations including GDPR and CCPA, and encrypts stored data at rest with AES-256. | The API page says it uses HTTPS encryption, API-key authentication, IP allowlist controls, and data masking. |
| Support | The pricing page lists a Help Center knowledge base, dedicated onboarding, a dedicated support team, performance review meetings, and a Merchant Success Manager among support offerings. | The API page advertises 24/7 technical support and integration assistance. |
Plans
Loop Order Tracking
- Loop Core Tracking / Checkout+ FreeFree
- Essential$155 a month
- Advanced$340 a month
In their own words
Loop Order Tracking
Loop Order Tracking is a branded post-shipment tracking platform for Shopify brands. It keeps customers informed after dispatch and alerts merchants when shipments stall, arrive late, or return to sender. Tracking pages can carry the merchant’s branding and product recommendations, while email and SMS notifications use the merchant’s preferred providers. Loop Promise displays estimated delivery dates on product pages and checkout; Loop describes those estimates as 90% accurate and calculated nightly from historical delivery data in an AI model. Integrations include Klaviyo, Gorgias, and more than 120 integrations and APIs. The Klaviyo connection can send return and shipping events for custom email or SMS flows, segments, and marketing insights. Loop lists API and web access, SOC 2 certification, GDPR and CCPA compliance, and AES-256 encryption at rest. Support offerings include a Help Center, dedicated onboarding, a support team, performance reviews, and a Merchant Success Manager. The Core Tracking/Checkout+ plan is free; Essential starts at $155 a month and Advanced at $340 a month. Buyers are directed to a demo for plan details.
Track123
Track123 provides shipment tracking and management for cross-border sellers through web and API products. Its API connects to more than 1,700 global carriers through one integration, returning real-time shipment statuses, sub-statuses and exception events; webhooks can send updates. Carrier information is organized into 8 core statuses and 28 sub-statuses. The platform also offers visual logistics dashboards and transit-time optimization analysis. Its Shopify app includes branded tracking pages, order-status management, post-purchase email marketing, reports and PayPal tracking synchronization. Track123 lists more than 25 integrations. For API security, it describes HTTPS encryption, API-key authentication, IP allowlists and data masking; it also states that it is ISO 27001 certified and advertises a 99.99% uptime SLA and 24/7 technical and integration support. The Free plan costs nothing and allows 50 shipments per month. The pricing note says paid plans start at $9/mo; a free trial is also listed.