Loop Returns vs parcelLab Returns
Loop Returns
loopreturns.com
parcelLab Returns
parcellab.comSide by side
| Figure | Loop Returns | parcelLab Returns |
|---|---|---|
| Price from | $155/mo | — |
| Free plan | Yes | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 3 | 1 |
| Spec score · Returns Management Software | 8.2 (#3) | 7.6 (#14) |
| Founded | 2017 | 2015 |
| Integrations | Loop says it integrates with 120+ Shopify apps, including Klaviyo, Gorgias, and Attentive. | The product page names Zendesk and Salesforce and says it connects with ecommerce platforms, carrier networks, and warehouse management systems. |
| Returns portal | Loop Returns is a self-service portal that automates ecommerce returns from policy enforcement through resolution. | The self-service portal supports configurable return windows, product eligibility rules, return reasons, refunds, store credit, and exchanges. |
| Security | Loop describes itself as SOC 2 certified and says stored data is AES-256 encrypted at rest. | parcelLab's data processing agreement says its infrastructure is continuously certified under SOC 2 and HIPAA standards, with proof available upon request. |
| Support | Loop advertises 24/5 support, an average response time under two hours, and a 99.9% uptime guarantee. | parcelLab offers technical help through its knowledge base and provides sales support and platform tours through its contact page. |
Plans
In their own words
Loop Returns
Loop Returns is a self-service portal for automating ecommerce returns, from applying a brand’s policies through resolving a return. Brands can set rules by region, warehouse, and product, then present exchanges or incentives as alternatives to refunds. Loop Intelligence flags unusual return activity for teams to assess for possible fraud. Shipping options include global carrier integrations, point-of-sale drop-off, and box-free returns through partners such as Happy Returns. Loop lists integrations with 120+ Shopify apps, including Klaviyo, Gorgias, and Attentive, and provides API and webhook connections for return data in third-party systems. The service supports web and API use. A free Checkout+ plan is listed; Essential starts at $155 a month, and Advanced at $340 a month. Loop describes itself as SOC 2 certified, says stored data is encrypted at rest with AES-256, and says its practices adhere to regulations including GDPR and CCPA. It advertises 24/5 support, an average response time under two hours, and a 99.9% uptime guarantee.
parcelLab Returns
parcelLab Returns has no write-up on Specifiction yet; its figures are above.